Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Life insurance
short-term disability
long-term disability
Employee assistance program
Tuition Reimbursement
Travel perks
Job Description
Hyatt is a globally recognized leader in the hospitality industry, renowned for its dedication to delivering exceptional guest experiences and fostering an inclusive and supportive workplace. As a prestigious hotel brand, Hyatt places a strong emphasis on quality service, professional growth, and community involvement. Its properties are known for providing luxurious accommodations combined with authentic local hospitality, making Hyatt one of the most respected names in the hotel sector worldwide. With a commitment to diversity and the professional development of its team members, Hyatt offers a welcoming environment where employees are encouraged to thrive and grow alongside the company.
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Job Requirements
- Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
- Ability to effectively deal with internal and external customers with patience, tact, and diplomacy
- Ability to stand and move throughout the front office continuously
- Ability to read, listen, and communicate effectively in English both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to detect signs of emergencies
- Education equivalent to high school graduation or equivalent combination of education and experience
- Meet minimum bonding standards
- Maintain a neat, clean, and well-groomed appearance
- High school diploma preferred
- Prior hospitality experience preferred
- Additional language skills preferred
Job Qualifications
- High school diploma preferred
- Prior hospitality experience preferred
- Additional language skills preferred
- Ability to use a calculator for complex mathematical calculations
- Effective communication and conflict resolution skills
- Proficiency with computer systems applicable to front desk operations
- Ability to remain calm during emergencies
- Good organizational skills
- Professional and well-groomed appearance
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Complete the registration process through computer systems input and retrieval, confirming guest details and room rates
- Code electronic keys and provide welcome folders with keys and necessary information
- Verify and imprint credit cards for authorization, handle cash and balance house bank, record various forms of payments
- Promptly answer telephones, input and communicate messages
- Close guest accounts accurately at check-out, ascertain guest satisfaction and negotiate compromises if needed
- Field guest complaints, research solutions, and maintain calm during emergencies and busy periods
- Summon bell assistance to escort guests
- Provide safe deposit box services
- Operate facsimile machine and photocopier
- File and retrieve registration cards
- Provide emergency safety instructions
- Maintain familiarity with hotel property functions
- Assist PBX operators or reservations agents as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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