Job Overview
Employment Type
Part-time
Compensation
Type:
Salary
Rate:
Range $29,133.94 - $33,369.27
Benefits
Paid Time Off
Flexible Schedule
opportunities for professional development
Employee Discounts
supportive work environment
On-campus location convenience
Job Description
The Cook Hotel is a distinguished hotel situated on the prestigious Louisiana State University (LSU) campus. This hotel provides a unique setting that blends the vibrant campus atmosphere with exceptional hospitality services. Catering to the diverse needs of university visitors, students, staff, and local guests, The Cook Hotel offers a warm and welcoming environment where guests can enjoy comfort and convenience. Known for its commitment to quality service, the hotel prides itself on creating memorable experiences through attentive customer care and comprehensive facilities. The Cook Hotel serves as a preferred lodging option for conferences, university events, family visits, and tourists... Show More
Job Requirements
- A high school degree or equivalent
- Preferred college degree or in progress in management, operations, communications, hospitality, marketing, or business
- 1-2 years working in a hotel, resort, or an office environment within hospitality, communications, or related university experience
- Requires a flexible schedule including ability to work evenings, weekends, and holidays
- Strong oral and written communication skills
- Organization skills
- Customer/client focus
- Stress management and composure
- Thoroughness
- Ability to stand for long periods and lift or move up to 25 pounds
- Close vision, distance vision, and ability to adjust focus
- Ability to talk, hear, use hands or fingers regularly
Job Qualifications
- High school diploma or equivalent
- Preferred college degree or in progress in management, operations, communications, hospitality, marketing, or business
- 1-2 years of experience in a hotel, resort, office environment within hospitality, communications, or related university setting
- Strong oral and written communication skills
- Excellent organizational skills
- Customer/client focused mindset
- Ability to manage stress and maintain composure
- Detail oriented
- Ability to stand for long periods and perform physical tasks up to 25 pounds
Job Duties
- Answers incoming telephone calls and directs them to appropriate parties in a timely and professional manner
- Performs clerical tasks such as typing, filing, and sorting mail distribution accurately
- Greets and welcomes guests providing excellent customer service
- Checks in arriving guests, assigns rooms and keys while monitoring room availability
- Checks out guests and provides options for feedback
- Collects and distributes messages for guests efficiently
- Prepares bills and collects payments for guest visits
- Assists in resolving billing discrepancies
- Answers guest inquiries regarding hotel area and services
- Provides recommendations for places to visit, eat, and shop
- Acts as assistant group sales agent by managing group sales blocks, sorting by market, and directing to sales agents
- Assists with booking group reservations including entering rooming lists and payment information
- Cross-trains with Night Audit Manager to provide relief coverage as needed
- Serves as backup to Front Office Manager and Inside Sales/Reservation Manager
- Performs additional duties as assigned by the supervisor
Job Location
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