Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Gym membership
Ticket discounts
Job Description
Omni Louisville is a distinguished luxury hotel situated in downtown Louisville, Kentucky, proudly reflecting the rich history and vibrant culture of its city. As a major landmark on Louisville's skyline, the Omni Louisville features 612 beautifully appointed guest rooms and suites, designed to offer both comfort and elegance to travelers. The hotel is not only a place to rest but acts as a social hub with its rooftop bar, hotel pool, and distinctive amenities that meld seamless indoor and outdoor experiences. Guests can enjoy stunning views of downtown Louisville while relaxing at the pool or socializing at the rooftop bar.... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Previous hotel front desk experience preferred
- Previous cashiering experience preferred
- Ability to communicate effectively in English
- Proficiency in computer systems
- Ability to work flexible hours including nights, weekends and holidays
- STAR certification
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Previous customer service experience required
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Previous guest relations training is preferred
- Must be able to work a flexible schedule to include nights, weekends and holidays
- Must be STAR certified
Job Duties
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
- Follow up to ensure completion and guest satisfaction
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain company issued bank
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
- Must be able to answer telephone calls in an ideal services environment
- Other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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