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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $18.50
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Candlewood Suites Santa Maria is part of the Candlewood Suites brand, a well-known extended stay hotel chain operated under the InterContinental Hotels Group (IHG). This hotel offers a comfortable and welcoming environment for both business and leisure travelers, providing amenities designed for longer stays, such as fully equipped kitchens and spacious suites. Situated in Santa Maria, California, the hotel aims to deliver quality service and convenience to its guests by blending the comforts of home with the conveniences of a reputable hotel chain. As a brand, Candlewood Suites emphasizes customer satisfaction and a home-like atmosphere, with a focus on hospitality... Show More
Job Requirements
- High school diploma or higher level education
- minimum 3 years hotel front office experience including at least 1 year in a supervisory role
- strong customer service orientation
- excellent communication skills
- familiarity with hotel front office systems
- ability to manage cash handling and credit checking procedures
- leadership capability
- flexibility to work varied shifts
- knowledge of safety and emergency procedures
Job Qualifications
- High school diploma or higher level education
- 3 years hotel front office experience with a minimum of 1 year at the supervisory level
- strong customer service skills
- excellent communication and interpersonal abilities
- knowledge of front office and reservation systems
- ability to handle cash and credit transactions accurately
- leadership and team management experience
- proficiency in using front office equipment
- ability to work flexible shifts depending on business needs
Job Duties
- Registers guests and assigns rooms
- accommodates special requests whenever possible
- assists in pre-registration and blocking of rooms for reservations
- thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures
- understands room status and room status tracking
- knows room locations, types of rooms available, and room rates
- uses suggestive selling techniques to sell rooms and to promote other services of the hotel
- coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
- possesses a working knowledge of the reservations department
- takes same day reservations and future reservations when necessary
- knows cancellation procedures
- files room key cards
- knows how to use front office equipment
- processes guest check-outs
- follows procedures for issuing and closing safe deposit boxes used by guests
- uses proper telephone etiquette
- uses proper mail, package, and message handling procedures
- reads and initials the pass-on log and bulletin board daily
- is aware of daily activities and meetings taking place in the hotel
- attends department meetings
- coordinates guest room maintenance work with the engineering and maintenance division
- reports any unusual occurrences or requests to the manager or assistant manager
- knows all safety and emergency procedures
- is aware of accident prevention policies
- maintains the cleanliness and neatness of the front desk area
- understands that business demands sometimes make it necessary to schedule employees from their accustomed shift to other shifts
- follows all Lotus Management Inc policies and procedures and Brand Standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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