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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $12.25 - $15.50
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
comprehensive health benefit packages
employee advancement opportunities
Paid Time Off
Work-life balance support
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Over the years, RAM Hotels has quietly but steadily established itself as a leader in the hospitality industry within corporate America, particularly serving well-known midscale hotel brands across key markets in Alabama and Georgia. The company prides itself on a culture of excellence and hospitality, consistently striving to meet and exceed guest expectations. RAM Hotels places a strong emphasis on continuously changing the perception of the hospitality industry by delivering exceptional guest experiences. When joining RAM Hotels, employees do more than just switch companies to advance... Show More
Job Requirements
- Must have experience with front office equipment
- flexible to work varied schedules
- excellent written and oral communication skills
- excellent organization skills
- ability to perform repetitive tasks
- physical ability to walk, sit, and stand for scheduled shifts
- ability to lift up to 40 lbs
Job Qualifications
- High-school graduate or equivalent
- one year of work-related experience preferably in customer service, hotel industry, or management
- proficient in MS Word, Excel, and PowerPoint
- experience in data entry and database management
- telephone etiquette skills
- understanding of hospitality industry preferred
- previous experience as a guest services agent preferred
- bilingual communication skills preferred
Job Duties
- Serve as concierge to guests including making restaurant reservations, providing directions, and recommending area attractions
- become familiar with property location, room types, rates, and services offered
- review guest reservation status and assist guests in making choices using suggestive selling techniques
- accommodate guests with registration, assign rooms, generate secure room cards, and assist with special requests
- verify guests' methods of payment and adhere to credit, cash-handling, and check-cashing policies
- input guest information into the PMS system and maintain a clean front desk area
- coordinate with housekeeping and maintenance departments regarding room status and guest requests
- report unusual occurrences or requests to management and understand safety and emergency procedures
- perform additional tasks to meet or exceed guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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