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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement benefits
Employee assistance program
Training and Development
friendly work environment
Job Description
The hiring establishment is a reputable hotel dedicated to providing exceptional hospitality and customer service to its guests. Operating in the competitive hospitality industry, this hotel prides itself on creating a welcoming environment for travelers and visitors by offering well-maintained facilities, excellent customer care, and a range of amenities to enhance the guest experience. As a full-service hotel, it provides comfortable accommodations, dining options, and recreational facilities, catering to both business and leisure travelers. The hotel's mission is to ensure guest satisfaction and foster repeat visits by delivering consistent and personalized service throughout the guest’s stay.
The Front Des... Show More
The Front Des... Show More
Job Requirements
- High school diploma preferred
- One year related customer service work experience
- Basic mathematical skills
- Computer skills
- Excellent interpersonal skills
- Ability to speak, read, and write English
- Knowledge of workplace safety procedures
Job Qualifications
- High school diploma preferred
- One year related customer service work experience
- Basic mathematical skills
- Computer skills
- Excellent interpersonal skills
- Ability to speak, read, and write English
- Knowledge of workplace safety procedures
Job Duties
- Act as the ambassador of the hotel providing information to guests on all hotel aspects including pool location, hours of food and beverage facilities, laundry location, and room types
- Review arriving reservations for special requests and VIPs, pre-assign rooms and pre-register groups
- Count cash drawer at beginning and end of each shift and prepare shift deposit accurately following procedures
- Maintain understanding of PMS cash register operation
- Compare housekeepers report with folio log at start of PM shift
- Enter wakeup calls accurately and record guest messages and mail
- Record future reservations by phone or in person following standard procedures
- Handle complaints efficiently and courteously, taking immediate personal responsibility or notifying supervisors if needed
- Post phone charges and all shift-incurred guest charges using standard procedures
- File folios, registration cards, and reservation cards, completing shift checklist before end of shift
- Maintain fresh coffee in lobby at all times
- Answer telephone efficiently and pleasantly within three rings, determining call nature and transferring to correct extension
- Report any safety hazards or violations observed during duties
- Perform other assigned duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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