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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive salary
Dynamic and growing hospitality team
Fast-paced rewarding work environment
Job Description
The Indigo Road Hospitality Group (IRHG) is a premier hospitality company founded in 2009 by Steve Palmer, dedicated to transforming the hospitality industry by putting people first. With over 30 locations, IRHG is more than just a workplace; it is a family, a lifestyle, and a journey that champions growth, heart, and exceptional service. The company's mission is rooted in the belief that by caring for its employees, they in turn provide extraordinary care to guests, resulting in unforgettable experiences and lasting impressions. IRHG offers not only competitive salaries and generous benefits but also abundant internal growth opportunities for those... Show More
Job Requirements
- Have a positive energy and be a team player
- one or more years of employment in a similar position or equivalent preferred
- additional education, training, or certification preferred
- positive, friendly, and enthusiastic mindset
- excellent communication skills
- strong problem management skills especially under emergency situations
- ability to work days, nights, weekends, and holidays
- ability to stand and walk for extended periods with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting
Job Qualifications
- High school diploma or equivalent preferred
- one or more years of experience in a similar front desk or customer service role preferred
- additional education, training, or certification in hospitality or related fields preferred
- excellent interpersonal and communication skills
- ability to work effectively in a team and with diverse groups
- strong problem-solving skills with attention to detail
- proficiency in Microsoft Office suite preferred
- demonstrated professionalism and integrity
- ability to handle confidential information responsibly
- ability to manage time and multitask efficiently
Job Duties
- Provide excellent and attentive service to guests
- handle confidential information including guest records with integrity
- ensure proper credit card and key control policies are followed accurately
- obtain and verify essential guest information ensuring accuracy of records for check-in and check-out
- know and follow hotel emergency procedures
- maintain accurate accounts of cash and credit transactions
- protect guests' privacy and confidentiality
- process check-ins, check-outs, and room assignments
- assist guests with luggage when necessary
- safeguard company proprietary information and assets
- use office equipment and property management systems proficiently
- follow all safety and security policies
- report accidents and unsafe conditions
- attend training and meetings as required
- exercise initiative and creative problem-solving
- anticipate and exceed guest expectations
- proficiency in Microsoft Word, Outlook, and Excel preferred
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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