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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.00
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Uniform allowance
Job Description
This job opportunity is with a hotel, part of the dynamic and customer-focused hospitality industry. Hotels are establishments that provide lodging, meals, and various guest services to travelers and tourists. Hotels cater to the comfort, convenience, and satisfaction of guests during their visit, whether for business or leisure. The hotel's front office department is critical as it serves as the first point of contact for guests, handling check-in, check-out, reservations, and guest inquiries. It plays a vital role in ensuring an exceptional guest experience, retaining customers, and maintaining the hotel's reputation in a competitive market.
This role i... Show More
This role i... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service
- Proficient with hotel reservation software
- Must have a valid drivers license and proof of insurance
- Ability to work flexible shifts, including nights and weekends
- Strong communication skills
- Ability to handle cash and conform to cash handling procedures
- Knowledge of hotel policies and procedures
- Ability to assist guests and resolve problems
- Must comply with hotel rules and regulations
- Physical ability to stand, walk, lift up to 50 pounds
- Willingness to adapt to a 24/7 operational environment
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service preferred
- Proficient with hotel reservation software
- Strong communication and interpersonal skills
- Ability to handle cash transactions accurately
- Knowledge of hotel policies, room rates, and guest services
- Ability to work flexible shifts including nights, weekends and holidays
- Must have a valid drivers license and proof of insurance
- Problem-solving skills and ability to handle guest complaints effectively
Job Duties
- Be flexible in regard to work schedule
- Report to work on time, in proper and clean uniform, including name tag
- Must have a valid drivers license and proof of insurance
- Handle all duties according to hotel policies, procedures, internal rules and standards
- Conform to cash handling procedures at all times
- Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events
- Have knowledge about room rates, packages, discounts and promotions and know how to handle each
- Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel
- Be aware of current guest service scores, and be able to understand guest comments and needs
- Be able to operate hotel reservations software competently and efficiently
- Perform guest registration and room assignment and accommodate special requests of all guests
- Be knowledgeable about brand specific reward programs and other frequent traveler programs
- Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings)
- Know policies and procedures of safe deposit boxes
- Ensure the cleanliness of the front desk and back office area at all times
- Keep computer equipment clean at all times
- Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist
- Assist all guests in problems and questions as required
- Ensure that all guest problems are resolved by using brand specific problem resolution guidelines
- Assist fellow associates in their jobs when able to improve daily operations of the hotel
- Have knowledge about all emergency procedures and know how to act on them
- Have knowledge about the city, the local area and attractions to provide the guests with all requested information
- When leaving the front desk area, lock bank to secure cash
- Report any unusual occurrences or requests to the manager
- Greet all guests immediately and offer assistance before the guest needs to ask
- Focus your total attention on the guest
- Use the AM, PM and night audit daily checklist to ensure smooth daily operations
- Perform other duties as assigned
- Must have a valid drivers license, proof of insurance and pass as approved driver
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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