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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
The Radical Hotel Asheville is a bold, design-forward boutique hotel located in the vibrant River Arts District. This hotel is more than just a place to stay; it is a destination that celebrates creativity, comfort, and thoughtful service to deliver an elevated and memorable experience for every guest. With carefully curated spaces and a distinct artistic personality, the Radical Hotel Asheville offers an ambiance that is both inspiring and welcoming, making it a landmark for visitors seeking a unique hospitality experience in Asheville, North Carolina.
As part of Driftwood Hospitality Management, known for its commitment to diversity and inclusion... Show More
As part of Driftwood Hospitality Management, known for its commitment to diversity and inclusion... Show More
Job Requirements
- High school diploma or equivalent
- At least 1 year of hospitality, customer service, or front desk experience preferred
- Friendly, polished, and naturally guest-focused
- Calm under pressure and able to multitask
- Strong communicator with excellent problem-solving skills
- Organized, reliable, and professional
- Comfortable working weekends and holidays
Job Qualifications
- Graduation from high school or equivalent combination of education and experience
- Prior hospitality experience preferred but not required
- Considerable skill in using a calculator and preparing moderately complex mathematical calculations without error
- Ability to deal effectively with internal and external customers with patience, tact, and diplomacy
- Ability to read, listen, and communicate effectively in English both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergency situations
Job Duties
- Welcome guests warmly and provide exceptional service throughout their stay
- Handle check-ins, check-outs, and reservations accurately and efficiently
- Respond to guest inquiries, requests, and concerns with empathy and professionalism
- Provide recommendations for local dining, arts, and activities to create a personalized guest experience
- Communicate effectively with housekeeping, maintenance, and management to ensure seamless service
- Maintain a clean, organized, and inviting front desk and lobby area
- Follow brand standards, safety protocols, and cash-handling procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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