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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
401K Investment
Referral Bonus
Associate Development Plan Opportunities
internal promotion opportunities
Medical insurance
Dental Insurance
Vision Insurance
voluntary benefits
Fsa account options
HSA account options
Associate Travel Program Discounts
Job Description
Our company is a reputed and guest-focused hotel committed to providing exceptional hospitality and outstanding service to visitors from around the globe. Operating in the hospitality sector, we take pride in creating comfortable and memorable experiences for every guest who walks through our doors. Our hotel offers a welcoming atmosphere with modern amenities and a dedicated staff team eager to go above and beyond to meet and exceed guest expectations. We understand the importance of providing a professional yet warm environment, and we achieve this by continuously training and nurturing our employees to uphold the highest standards of service. <... Show More
Job Requirements
- High school diploma or equivalent preferred
- weekend and holiday availability required
- ability to perform physical tasks such as lifting carrying reaching overhead pushing pulling bending walking stairs
- proficiency in typing and computer use
- ability to communicate clearly on the phone and in person
- strong interpersonal skills
- ability to read write and perform basic math
Job Qualifications
- High school diploma or equivalent preferred
- typing skills
- computer aptitude
- interpersonal skills
- reading skills
- writing skills
- mathematical abilities including basic math
- ability to handle guest complaints effectively
- strong communication skills
- ability to work flexible schedules
Job Duties
- Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates
- prepares for group check in and out and VIP arrivals
- becomes informed of events and functions in the hotel during the shift
- checks guests out of the hotel
- processes customer payments according to established policies and procedures
- responds to guest requests promptly
- promotes hotel services facilities and outlets
- provides guests with information such as local attractions and directions to increase guest satisfaction
- resolves guest complaints to the satisfaction of the customer
- informs supervisor of major problems complaints disturbances or unhappy guests
- books guest reservations or coordinates with reservation center
- handles departmental accounting of moneys receipts guest accounts and other forms of credit
- posts all charges
- completes cashier's report
- prepares deposit and counts cashier bank
- issues controls and releases guest safe-deposit boxes
Job Qualifications
Experience
No experience required
Job Location
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