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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Employee assistance program
Job Description
Holiday Inn Express is a globally recognized hotel brand known for its commitment to providing comfortable, affordable, and convenient lodging experiences for travelers. With a strong presence in the hospitality industry, Holiday Inn Express offers well-maintained properties equipped with modern amenities designed to cater to both business and leisure guests. The brand focuses on delivering exceptional guest service, ensuring a friendly and welcoming atmosphere at every property worldwide. As part of the InterContinental Hotels Group (IHG), Holiday Inn Express benefits from a robust reservation system, extensive marketing reach, and a reputation for quality and consistency.
The role of Fro... Show More
The role of Fro... Show More
Job Requirements
- High school diploma or equivalent
- previous hospitality experience preferred
- must have ability to handle cash and perform accounting procedures
- must work well in high pressure and stressful situations
- effective communication skills both oral and written
- must maintain composure under pressure
- must be able to handle guest complaints and resolve problems
- must be fluent in English
- valid driver's license required
- availability to work weekends and holidays
Job Qualifications
- High school diploma or equivalent required
- a degree with an emphasis in hotel management, hospitality management and/or related fields preferred
- previous hospitality experience preferred
- knowledge of accounting principles
- experience handling cash, accounting procedures and general administrative tasks
- ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need
- effective problem-solving skills including anticipation, prevention, identification and resolution
- ability to work well in stressful, high pressure situations
- effective at listening to, understanding, clarifying and resolving concerns and issues raised by clients, guests and co-workers
- maintain composure and objectivity under pressure
- effective oral and written communication skills
- must be fluent in English
- valid driver's license required
- availability to work weekends and holidays
Job Duties
- Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay
- handle check-ins and check-outs in a friendly, efficient and courteous manner
- respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner
- follow up to ensure guest satisfaction
- answer all guest inquiries about hotel services and amenities, the area, etc.
- ensure delivery of packages, mail and messages as needed to guests
- follow all Lexima/Brand credit policies
- be aware of all rates, packages, and special promotions
- be familiar with all in house groups
- be aware of closed out and restricted dates
- obtain all necessary information when taking room reservations and follow rate quoting guidelines
- fully understand and be able to operate all relevant aspects of the front desk computer system
- focus on role in contributing to guest satisfaction surveys
- demonstrate appropriate phone skills
- use Lexima/brand selling guidelines as part of the inquiry call process
- consistently perform above average in the mystery call process
- follow up on all wait list reservations
- manage suite inventory
- complete shift responsibility checklist
- keep front office area clean and organized
- comply at all times with Lexima/Brand compliance standards and regulations
- participate in all-employee meetings, events and other functions required by management
- be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology
- develop full understanding of hotel amenities and services
- understand emergency procedures and be prepared to help when necessary
- operate radios efficiently and professionally in communicating with the hotel staff
- ensure correct and accurate cash handling while at the front desk
- use proper radio etiquette when communicating with other employees
- perform any other duties as requested by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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