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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $10.25 - $13.00
Benefits
Health Insurance
Paid Time Off
401(k)
Employee Discounts
Career development opportunities
flexible scheduling
Work environment
Job Description
The hiring establishment is a reputable hotel operating under Avion Hospitality, a company recognized for its commitment to excellence in the hospitality industry. Avion Hospitality specializes in managing and operating full-service hotels that cater to a diverse clientele including business travelers, tourists, and event attendees. The company prides itself on providing exceptional guest experiences, maintaining high standards of service, and fostering a positive work environment for its employees. As part of a growing hospitality firm, employees have the opportunity to engage with a wide array of guests and work within a dynamic and inclusive team setting. The employment opportunity offered... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Possess a positive and upbeat personality
- Demonstrate ability to multi-task and detail-oriented
- Ability to problem solve effectively
- Must convey information and ideas clearly
- Able to evaluate and select among alternative courses of action quickly and accurately
- Work well in stressful, high-pressure situations
- Effective at handling workplace problems including anticipating, preventing and resolving issues
- Skilled at listening, understanding and clarifying issues raised by co-workers and guests
- Able to work with and understand financial information and perform basic arithmetic functions
- Ability to perform numerical operations including counting, adding, subtracting, multiplying and dividing
- Ability to read, comprehend and write simple instructions and short correspondence
- Ability to use logic to define problems, collect information, establish facts and draw conclusions
- Operational knowledge of Microsoft Office suite
- Willing to work varied schedules including evenings, nights, weekends and holidays
- Understanding of hotel products and guest services such as lifestyle, full service and resort
- Ability to participate in the creation of an enjoyable work environment
Job Qualifications
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Positive and upbeat personality with strong customer service orientation
- Ability to multi-task and pay attention to detail
- Effective problem-solving and communication skills
- Ability to convey information clearly
- Ability to evaluate and select alternative courses of action quickly and accurately
- Ability to work well under high-pressure situations
- Skill in handling workplace problems proactively
- Effective listening and clarifying skills
- Ability to understand financial information and perform basic arithmetic operations
- Capability to read, comprehend and write simple instructions and short correspondence
- Logical thinking for problem definition and information interpretation
- Operational knowledge of Microsoft Office suite
- Willingness to work varied schedules including evenings, nights, weekends and holidays
- Understanding of hotel products and guest services
- Ability to contribute to a positive work environment
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag
- Maintain regular attendance in compliance with company standards
- Comply with all hospitality policies, standards and regulations to ensure safe and efficient hotel operations
- Greet and welcome all guests approaching the Front Desk
- Maintain proper operation of the telephone switchboard
- Handle requests for information, mail and messages courteously
- Answer guest inquiries about hotel services, facilities and hours of operation
- Respond to inquiries regarding local restaurants, transportation and entertainment
- Establish and maintain good communications and teamwork with fellow associates and other departments
- Be aware of all room rates, packages and special promotions
- Obtain all necessary information when taking room reservations
- Be familiar with company policies, house rules and hospitality terminology
- Assist in emergency procedures as required
- Manage check-ins and check-outs efficiently and courteously
- Operate all relevant aspects of the Front Desk computer system
- Ensure logging and delivery of packages, mail and messages
- Use proper two-way radio etiquette when communicating with colleagues
- Deliver guest items such as luggage, newspapers, messages or amenities as needed
- Maintain up-to-date knowledge of property amenities, special events and local attractions
- Perform other duties as assigned including assisting coworkers and maintaining cleanliness and safety
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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