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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $13.75 - $17.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
401(k) Plan
Training and Development
Employee Discounts
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company, managing over $15 billion in assets and a global portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With three decades of innovation and expertise, Highgate is recognized for its forward-thinking approach to the hospitality industry. Their focus spans the entire property cycle from planning and development to recapitalization or disposition. The company has established a reputation for creating a diverse portfolio that includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. Highgate excels in integrating contemporary programming and... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Computer experience required
- Customer service experience preferred
- Maintain warm and friendly demeanor
- Effective communication skills both verbal and written
- Ability to multitask and prioritize
- Comply with hotel standards and regulations
- Maintain high standards of personal appearance
- Ability to handle and solve problems effectively
- Ability to follow cash handling and credit policies
- Ability to understand and apply complex information
- Ability to cross-train in other hotel related areas
- Maintain confidentiality of information
Job Qualifications
- High school diploma or equivalent
- College coursework in related field helpful
- Experience in a hotel or a related field preferred
- Customer service experience preferred
- Computer experience required
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Ability to handle guest and employee concerns attentively
- High standards of personal appearance and grooming
- Ability to show initiative and anticipate guest or operational needs
- Ability to maintain confidentiality of information
Job Duties
- Answer inquiries from guests regarding restaurants, transportation, entertainment
- Follow all cash handling and credit policies
- Be aware of all rates, packages and special promotions
- Be familiar with all in-house groups
- Handle check-ins and checkouts in a friendly, efficient and courteous manner
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
- Maintain and market promotions and guest programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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