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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Our establishment is a well-regarded hotel committed to providing exceptional hospitality services that cater to a diverse group of travelers. Known for our dedication to guest satisfaction and professional excellence, our hotel has established a reputation for quality and comfort. We pride ourselves on creating memorable experiences for every guest by combining welcoming hospitality with efficient service. Our team members are integral to maintaining these high standards and contributing to the overall welcoming atmosphere of the hotel. The position we are offering is for a Front Desk Agent, a key role within the hotel’s operations. This is an hourly position... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to solve practical problems and deal with a variety of concrete variables
- Ability to interpret instructions furnished in written, oral, diagram, or schedule form
- Ability to operate Property Management System and PBX system
- Accountability for balancing daily shift bank
- Good personal presentation including uniforms and hygiene
- Ability to lift and/or move up to 25 pounds
- Ability to stand, walk, talk, hear, and use hands frequently
- Knowledge of fire and emergency procedures
- Ability to work in moderate noise environment
Job Qualifications
- High school diploma or general education degree (GED)
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to effectively present information and respond to questions from guests
- Ability to operate the Property Management System
- Ability to capture email and use the PBX system
- Strong organizational skills
- Demonstrated ability to provide quality service and maintain accountability
Job Duties
- Provide high level of customer service
- Conduct pre-assignment of hotel rooms including VIPs, repeat guests, all packages, and special requests
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably ensuring complete and accurate information
- Complete all items on appropriate shift checklist by end of shift
- Follow established key control policy
- Ensure proper credit policies are followed and verify credit limit report
- Submit all lost and found articles accompanied by completed lost and found report
- Be knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
- Be knowledgeable of fire and emergency procedures
- Open, secure, and balance out daily shift bank including counting and verifying cash, check, and credit card transactions
- Monitor room availability throughout the day
- Review daily selling status of hotel using yield management system
- Attend department meetings once a month
- Perform all other duties as directed by immediate supervisor
- Coordinate with other departments such as Sales, Housekeeping, Bell Staff, and Valet to ensure best guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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