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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Professional work environment
team events
Job Description
The resort is a premier destination known for its exceptional guest services, luxurious accommodations, and vibrant amenities. As a leader in the hospitality industry, the resort focuses on delivering memorable experiences to every guest through attentive service and well-maintained facilities. Guests come from diverse backgrounds seeking relaxation, adventure, and top-notch customer service during their stay. The work environment encourages teamwork, professionalism, and continuous improvement to meet the high standards expected in the hospitality sector.
The Front Desk Associate plays a critical role in ensuring a positive guest experience from the moment of arrival to departure. This position serves... Show More
The Front Desk Associate plays a critical role in ensuring a positive guest experience from the moment of arrival to departure. This position serves... Show More
Job Requirements
- High school degree or equivalent
- Minimum 1-year front desk or guest services experience at a hotel or resort
- Must have knowledge and background in hospitality
- Must be computer literate
- Must have a reliable source of transportation
- Good communication skills both written and verbally
- Ability to think logically and solve problems
- Flexible with assigned tasks and able to work independently and in a team
- Ability to work under pressure to meet deadlines
- Hard working with a professional attitude
- Bi-lingual candidates preferred
- Flexible schedule is required
Job Qualifications
- High school degree or equivalent
- Minimum of 1-year front desk or guest services experience at a hotel or resort
- Knowledge and background in hospitality
- Good communication skills both written and verbal
- Ability to work under pressure and meet deadlines
- Proficient computer literacy
- Professional attitude and hard working
- Ability to work independently and as part of a team
Job Duties
- Check in and out resort guests in a timely and professional fashion
- Process all payments according to established procedures including posting activity and package fees
- Welcome guests in a friendly, prompt, and professional manner
- Register guests, issue room keys, and provide information on resort amenities and activities
- Promptly and courteously answer phones
- Up-sell rooms to maximize hotel occupancy
- Accurately process all cash and credit card transactions and prepare deposits
- Communicate guest requests or issues to appropriate departments
- Respond appropriately to guest complaints and make service recovery gestures
- Book and create guest reservations within the resort
- Communicate cancellations or changes with the reservations department
- Update guest personal information before printing registration forms
- Log all guest packages with proper details
- Verify guest identity before providing packages and obtain signature
- Organize and file mail correctly
- Use email for communication and management follow-ups
- Place notes in reservation system for potential guest complaints
- Maintain a clean and stocked front desk area
- Perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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