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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $18.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Cote Family Companies is a distinguished family-owned business that has been creating unique and transformative experiences for over a century. With a portfolio that spans across resorts, camps, and various hospitality services, Cote Family Companies has firmly established itself as a leader in providing exceptional memories for guests, employees, and shareholders alike. The company’s diverse offerings include accommodations, golf, spa services, food and beverage, retail, equestrian activities, and conference and event opportunities. Their commitment to excellence and community engagement is embodied in their culture initiative called COTECares, which emphasizes respect, safety, empowerment, appreciation, inclusion, and a strong sense of belonging... Show More
Job Requirements
- High school diploma or GED
- two years guest service experience preferably in the hospitality industry
- two years cash handling experience preferred
- strong listener and communicator
- multi-tasking skills and ability to share focus on many tasks/initiatives simultaneously
- self-starter, innovator, results-driven with ability to meet both short and long term business goals
- ability to manage time well, meet imposed deadlines and ability to work flexible hours
- proven problem solving skills with ability to maintain composure in stressful situations
- ability to lift over 80 pounds occasionally
- ability to stand and walk 4 to 5 hours at a time, climb stairs, reach, and bend
- high degree of professional and personal integrity
- Excel and Word knowledge a plus
- strong computer skills a huge plus
Job Qualifications
- High school diploma or GED
- two years guest service experience preferably in the hospitality industry
- two years cash handling experience preferred
- strong listener and communicator
- multi-tasking skills
- ability to share focus on many tasks simultaneously
- self-starter
- innovator
- results-driven with ability to meet both short and long term business goals
- ability to manage time well
- meet imposed deadlines
- ability to work flexible hours
- proven problem solving skills with ability to maintain composure in stressful situations
- high degree of professional and personal integrity
- Excel and Word knowledge a plus
- strong computer skills a huge plus
Job Duties
- Responsible for selling services and amenities
- check in and check out guests
- making reservations room and dinner
- being visible and available
- answer phones
- manage phone activity including providing general knowledge to callers
- answer enquiries regarding company services and registration by letter, by telephone and in person
- responds to guest inquiries as needed
- manage walk-in traffic
- smile and greet guests in a welcoming manner
- register and assign rooms to guests
- provide registered guests information about services available at Grand View Lodge and points of interest around town and surrounding areas
- verify that the correct charges and credits are posted to the corresponding guest folio
- collect payment for charges on the guest folio
- resolve guest complaints within scope of authority
- otherwise refer the matter to management
- follow security and safety standards at all times
- maintain and ensure front desk and lobby area are neat, organized and appealing and presentable to guests
- ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
- other duties may be assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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