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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.33 - $1.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Dental Insurance
Health Insurance
401(k)
Tuition Reimbursement
Vision Insurance
Life insurance
Job Description
This position is with a reputable hotel committed to providing exceptional guest service and a luxurious hospitality experience. The hotel prides itself on its comprehensive knowledge of services, amenities, and facilities designed to meet the needs of every guest and enhance the overall stay. The establishment maintains a strong focus on guest satisfaction, operational efficiency, and professional and courteous interactions at all touchpoints. With an emphasis on attention to detail and effective communication, this hotel aims to uphold high standards of hospitality by employing skilled and knowledgeable front desk professionals.
The Front Desk Agent plays a crucial role i... Show More
The Front Desk Agent plays a crucial role i... Show More
Job Requirements
- High school diploma or equivalent
- previous front office or customer service experience preferred
- ability to focus attention on guest needs while remaining calm and courteous
- excellent written and verbal communication skills
- ability to think clearly and quickly, maintain concentration, and make concise decisions
- excellent organizational skills and attention to detail
- proficient in Microsoft Office Suite or similar software
- ability to comply with all hotel policies and procedures
- physical ability to walk, stand, and sit for prolonged periods
- ability to lift up to 15 pounds.
Job Qualifications
- High school diploma or equivalent
- college education or hospitality training preferred
- previous experience as a front office receptionist in a luxury market preferred
- excellent written and verbal communication skills
- ability to focus on guest needs while remaining calm and courteous
- ability to think clearly and quickly, maintain concentration, and make concise decisions
- excellent organizational skills and attention to detail
- proficiency in Microsoft Office Suite or similar software.
Job Duties
- Maintain complete knowledge of all hotel features/services and hours of operation
- maintain knowledge of all hotel restaurant food concepts, menu price range, dress code, and ambiance
- understand all hotel room types, numbers/names, layout appointments, amenities, and locations
- know all hotel room rates, special packages and promotions, and room availability status for any given day
- be aware of daily house count and expected arrivals/departures
- know scheduled daily group activities, names, and locations of meeting rooms
- comply with all hotel policies and procedures
- meet with departing Overnight Agents to review business status and follow-up items
- set up workstations with necessary supplies and maintain cleanliness throughout the shift
- promote positive guest relations to all individuals approaching the Guest Services Areas
- handle guest complaints by following procedures and ensuring guest satisfaction
- collect guest preferences for all guests
- access all functions of computer systems according to established procedures and standards
- answer the department telephone using proper telephone etiquette
- provide accurate information on hotel facilities and services to callers
- document all guest requests, complaints, or problems and notify designated personnel for resolution
- accept and record wake-up call requests
- assist in emergency situations as a central communication center for the hotel
- book reservations accurately and professionally
- hard-block special room requests such as handicap-accessible rooms and suites
- document and confirm reservations and cancellations
- promote packages, promotions, and upsell whenever possible
- set up accurate accounts for each reservation according to requirements
- communicate VIP and repeat guest arrivals to designated personnel
- communicate pertinent guest information to designated departments/personnel
- generate, print, and distribute daily and weekly reports
- pre-register designated guests and prepare key packets
- process all guest check-in according to hotel requirements
- register guests and generate registration cards
- verify registration card information with guests
- obtain backup information for guests including credit/payment methods and collect cash when necessary
- obtain proper identification for tax-exempt guests
- introduce Bell Person to escort guests and transport luggage
- obtain alternative accommodations for guests when necessary and follow established procedures for walking guests
- request guest comments on their stay
- handle requests for late checkouts
- conduct group check-ins/outs
- assist departments with group inventory and guest information
- adhere to proper accounting procedures including processing adjustment vouchers, paid-outs, miscellaneous charges, making change, posting charges, settling accounts, processing checkouts, resolving late charges, presenting folios, running closing reports, completing cashier reports, balancing and dropping receipts, and securing the bank
- assist PBX, Concierge, Bell Staff, and Reservations
- document maintenance needs on work orders and submit to Engineering
- perform other related duties as assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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