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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
Zehnder's is a renowned hospitality establishment known for its comprehensive resort experience encompassing comfortable accommodations, a fine dining restaurant, and an exceptional golf course. As a well-established company in the hospitality sector, Zehnder's is dedicated to providing outstanding guest services and creating memorable experiences for all visitors. The establishment prides itself on quality, courteous service that meets the needs of its diverse clientele. Its vibrant environment blends relaxation and recreation, catering to families, business travelers, and leisure guests alike.
The role of Front Desk Agent at Zehnder's is pivotal in maintaining the first impression and overall satisfaction of guests. Repor... Show More
The role of Front Desk Agent at Zehnder's is pivotal in maintaining the first impression and overall satisfaction of guests. Repor... Show More
Job Requirements
- Must be 18 years of age or older
- Must have a high school diploma or equivalent
- Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette
- Must be able to successfully resolve issues for guests
- Must possess a willingness to learn, change and grow
- Must have basic computer keyboard experience
- Must have good communication and verbal skills
- Must be customer service oriented
- Must have ability to calculate figures and amounts such as discounts and percentages
- Must possess knowledge of Microsoft Windows and Office
- Must maintain a position of good standing
- Must be available to work nights, weekends and holidays
- Must be able to stand for an 8-hour shift
Job Qualifications
- High school diploma or equivalent
- Exceptional verbal and written communication skills
- Excellent telephone etiquette
- Knowledge of Microsoft Windows and Office
- Ability to calculate figures and amounts such as discounts and percentages
- Customer service oriented
- Basic computer keyboard experience
Job Duties
- Check guests in and out using hotel security policy
- Place people in queuing system, assign rooms, message guests when room is ready, keep and update housekeeping log
- Practice outstanding customer service to ensure guests needs are met to their full satisfaction
- Use cashiering and clearly explain billing to the guest
- Multi-task on several software programs including OPERA, IVY and OpenTable
- Provide concierge service to guests for all Zehnder's properties, including Zehnder's Restaurant and The Fortress Golf Course
- Provide exceptional communication on general information the guest will need during their visit such as waterpark bands, hours of operation and billing policy
- Resolve guest complaints, concerns and issues in a professional manner
- Communicate guest’s needs to the appropriate department
- Display an adept knowledge of the following software programs: OPERA, IVY and OpenTable
- Promote future sales through guest contact and interaction
- Perform any other tasks or duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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