Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $28.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee Discounts
Job Description
USC Auxiliary Services is a dynamic and essential division of The University of Southern California, dedicated to enhancing the daily experience of over 65,000 students, athletes, faculty, staff, and guests who visit the campuses. As one of the largest divisions at USC, Auxiliary Services encompasses six central business units, including USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum. Together, these units work cohesively to create a vibrant and supportive environment that fosters success and community engagement for future leaders, scientists, filmmakers, engineers, and doctors. Auxiliary Services is committed to upholding its... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year experience in customer service
- Ability to handle cash and credit transactions accurately
- Strong communication skills
- Proficiency with computer systems
- Ability to multi-task and manage time effectively
- Commitment to USC’s unifying values
Job Qualifications
- High school diploma or equivalent
- Minimum of 1 year customer service experience
- Strong communication and interpersonal skills
- Ability to use hotel management software
- Basic cash handling skills
- Ability to work effectively in a team environment
- Commitment to upholding USC’s unifying values
- Preferred bachelor's degree
- Preferred 2 years of experience in hospitality or hotel customer service
Job Duties
- Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests' identification, credit, and payment for stay
- Assign room keys, assist guests, complete registration cards, and provide other assistance as needed
- Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel
- Accommodate special requests whenever possible
- Review accounts and charges with guests during the checkout process
- Assist in pre-registration and blocking of rooms for reservations
- Take same day and future reservations when necessary
- Know cancellation procedures
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel
- Work closely with the housekeeping department, and coordinate room status updates by notifying the department of all check outs, late checkouts, early check-ins, special requests, and day use rooms
- Coordinate requests for maintenance and repair and maintain guests' room key storage
- Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures
- Perform cashier responsibilities (i.e. bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges)
- Answer inquiries pertaining to hotel services and amenities, area dining, entertainment, and travel directions
- Assist with incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room, or facility
- Use proper telephone etiquette
- Take messages and ensure their prompt delivery
- Use proper mail, package, and message handling procedures
- Read and initial the daily pass-on log and bulletin board
- Knowledgeable of daily activities and meetings in the hotel
- Handle all in-house calls and communicate guest comments, complaints, and requests to the appropriate and managers
- Arrange tours, taxis, or other transportation, or restaurant reservations for guests upon request
- Report any unusual occurrences or requests to the assistant manager or manager on duty
- Perform other related duties as assigned or requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink lists restaurant, hotel, and hospitality jobs.
You may be also interested in: