Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $28.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
USC Auxiliary Services is one of the largest and most dynamic divisions at The University of Southern California, dedicated to enhancing the daily experience of more than 65,000 students, athletes, faculty, staff, and guests across its campuses. The division operates through six central business units including USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum. These units collectively strive to create an optimal environment for the university community, which includes future leaders, scientists, filmmakers, engineers, and doctors. USC Auxiliary Services is committed to welcoming all visitors into the Trojan family by providing... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year experience in customer service
- Combined experience and education may substitute for minimum education and experience
- Strong commitment to USC's unifying values
- Ability to communicate effectively
- Ability to handle cash and financial transactions
- Knowledge of hotel operations
Job Qualifications
- High school diploma or equivalent
- Minimum 1 year of customer service experience
- Demonstrated commitment to USC’s unifying values
- Excellent communication and interpersonal skills
- Ability to work collaboratively with hotel departments
- Skilled in using reservation and front desk systems
- Proficient in cash handling and financial transactions
- Preferred bachelor’s degree
- Preferred 2 years of experience in hospitality or hotel customer service
Job Duties
- Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests' identification, credit, and payment for stay
- Assign room keys, assist guests, complete registration cards, and provide other assistance as needed
- Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel
- Accommodate special requests whenever possible
- Review accounts and charges with guests during the checkout process
- Assist in pre-registration and blocking of rooms for reservations
- Take same day and future reservations when necessary
- Know cancellation procedures
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel
- Work closely with the housekeeping department, and coordinate room status updates by notifying the department of all check outs, late checkouts, early check-ins, special requests, and day use rooms
- Coordinate requests for maintenance and repair and maintain guests' room key storage
- Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures
- Perform cashier responsibilities including bill and invoice settlement, posting charges to the guest accounts, and performing foreign currency exchanges
- Answer inquiries pertaining to hotel services and amenities, area dining, entertainment, and travel directions
- Assist with incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room, or facility
- Use proper telephone etiquette
- Take messages and ensure their prompt delivery
- Use proper mail, package, and message handling procedures
- Read and initial the daily pass-on log and bulletin board
- Be knowledgeable of daily activities and meetings in the hotel
- Handle all in-house calls and communicate guest comments, complaints, and requests to the appropriate managers
- Arrange tours, taxis, or other transportation, or restaurant reservations for guests upon request
- Report any unusual occurrences or requests to the assistant manager or manager on duty
- Perform other related duties as assigned or requested
- The University reserves the right to add or change duties at any time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink is built for hospitality recruitment.
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