Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.54
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401K opportunities
Travel Discounts
Credit union membership
Tuition Reimbursement
Professional counseling
Family support
growth and development opportunities
Free on-site parking
Department celebrations
Associate Appreciation Week
Monthly recognition programs
Job Description
Aqua Aston Hospitality (AAH) is a prominent hospitality company dedicated to providing exceptional vacation experiences across beautiful and welcoming resorts. As a valued part of Marriott Vacations Worldwide, AAH focuses on creating meaningful moments and lasting memories for travelers from all over the globe. The company operates in a supportive and friendly work environment that fosters teamwork, growth, and employee well-being. With a strong commitment to quality service and customer satisfaction, Aqua Aston Hospitality is known for its dedication to excellence and the creation of unique vacation experiences for its owners and guests.
As a Guest Services Agent ... Show More
As a Guest Services Agent ... Show More
Job Requirements
- Available to work various shifts, holidays, and both weekend days
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping
- Stand, sit, or walk for extended periods
- Lift, carry, push, or pull items that weigh up to 25 pounds without assistance
- May require background and drug screening contingent on company policy
- Commitment to follow company policies and safety procedures
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Strong interpersonal and communication skills
- Ability to work in a fast-paced environment
- Proficiency in using basic computer applications
- Positive attitude and a friendly demeanor
- Ability to work flexible hours including weekends and holidays
Job Duties
- Check owners/guests into their villas and review property amenities, services, hours of operation, and local areas of interest
- Actively listen and respond positively to guests' questions, concerns, and requests
- Contact other departments to help resolve guest issues
- Identify and explain room features to guests, such as use of room key, ice, and vending areas
- Follow up with owners/guests to ensure requests or problems have been met to their satisfaction
- Answer telephone calls and route calls to the proper department as applicable
- Assist with bellman and runner duties depending on facility or location
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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