Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $28.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Tuition Assistance
wellness programs
Professional Development
Job Description
USC Auxiliary Services is one of the largest divisions at The University of Southern California, dedicated to enriching the lives of over 65,000 students, athletes, faculty, staff, and visitors who frequent its campuses daily. This division comprises six central business units, including USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum. Each unit collectively strives to create an exceptional experience for future leaders, innovators, scientists, filmmakers, engineers, and medical professionals. With a strong commitment to uphold unifying values, USC Auxiliary Services ensures that every visitor is warmly welcomed into the Trojan family,... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year of combined experience or education in customer service
- strong commitment to USC’s unifying values
Job Qualifications
- High school diploma or equivalent
- minimum 1 year of customer service experience
- strong commitment to USC’s unifying values demonstrated through ideas, words, and actions
- preferred bachelor's degree
- preferred 2 years of experience in hospitality or hotel customer service
Job Duties
- Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests' identification, credit, and payment for stay
- assign room keys, assist guests, complete registration cards, and provide other assistance as needed
- place guest and room information in appropriate front desk packets and communicate information to hotel personnel
- accommodate special requests whenever possible
- review accounts and charges with guests during the checkout process
- assist in pre-registration and blocking of rooms for reservations
- take same day and future reservations when necessary
- know cancellation procedures
- use suggestive selling techniques to sell rooms and promote other hotel services
- work closely with housekeeping department and coordinate room status updates
- coordinate requests for maintenance and repair and maintain guests' room key storage
- adhere to credit, check-cashing, and cash handling policies and procedures
- perform cashier responsibilities including bill and invoice settlement, posting charges to guest accounts, and foreign currency exchanges
- answer inquiries about hotel services, amenities, area dining, entertainment, and travel directions
- assist with incoming calls using PBX console and route to appropriate departments or facilities
- take messages and ensure prompt delivery
- use proper mail, package, and message handling procedures
- read and initial the daily pass-on log and bulletin board
- be knowledgeable of daily activities and meetings in the hotel
- handle all in-house calls and communicate guest comments, complaints, and requests to appropriate managers
- arrange tours, taxis, or other transportation and restaurant reservations for guests
- report unusual occurrences or requests to assistant manager or manager on duty
- perform other related duties as assigned or requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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