Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Flexible Schedule
Job Description
Avion Hospitality is a renowned hotel management company dedicated to delivering exceptional guest experiences across a diverse portfolio of branded and independent hotels. With a strong emphasis on service excellence, Avion Hospitality focuses on maintaining high standards in hospitality operations and customer satisfaction. As a company, Avion Hospitality prides itself on fostering a positive and collaborative work environment that encourages growth, innovation, and teamwork, which translates into memorable stays for their guests. Their hotels offer a blend of luxury, comfort, and convenience, tailored to meet the needs of both business and leisure travelers.\n\nThe Front Desk Agent role at Avion Hospitality... Show More
Job Requirements
- High school diploma or equivalent required
- experience in a hotel or related field preferred
- possess a positive and upbeat personality
- ability to multitask, be detail-oriented, and solve problems
- clear communication skills
- ability to evaluate and select among alternative actions quickly and accurately
- ability to work well in stressful, high-pressure situations
- effective problem-handling in the workplace
- effective listening and clarification skills
- ability to understand financial information and perform basic arithmetic
- ability to perform numerical operations such as counting, adding, subtracting, multiplying, and dividing
- ability to read, comprehend, and write simple instructions and short correspondence
- ability to use logical reasoning for problem-solving
- operational knowledge of Microsoft Office suite
- willingness and ability to work varied schedules including evenings, nights, weekends, and holidays
- understanding of hotel products and guest services
- ability to contribute to an enjoyable work environment
Job Qualifications
- High school diploma or equivalent
- experience in hotel or related field preferred
- positive and upbeat personality
- ability to multitask and attention to detail
- problem-solving skills
- strong communication abilities
- ability to work well under pressure
- effective listening and understanding skills
- proficiency in basic arithmetic
- ability to read, comprehend, and write simple instructions
- operational knowledge of Microsoft Office suite
- understanding of hotel products and guest services
- ability to work varied schedules including evenings, nights, weekends, and holidays
- teamwork and collaborative skills
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- maintain high standards of personal appearance and grooming, including proper uniform and name tag
- maintain regular attendance in compliance with Avion Hospitality standards
- comply with Avion Hospitality policies, standards, and regulations
- greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards
- maintain proper operation of the telephone switchboard
- handle requests for information, mail, and messages efficiently and courteously
- answer guest inquiries about hotel services, facilities, and hours of operation
- provide information regarding local restaurants, transportation, and entertainment
- establish and maintain good communications and teamwork with associates and other departments
- stay informed on rates, packages, and special promotions
- obtain all necessary information when taking room reservations
- handle check-ins and check-outs in a friendly, efficient, and courteous manner
- operate all relevant aspects of the Front Desk computer system
- ensure logging and delivery of packages, mail, and messages
- use proper two-way radio etiquette when communicating
- deliver guest items as needed
- maintain up-to-date knowledge of property amenities and local attractions
- perform other duties as assigned, including helping coworkers and maintaining cleanliness and safety
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: