Front Desk Agent

Scottsdale, AZ, USA|

Job Overview

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible scheduling

Employee wellness programs

Job Description

The Front Desk Agent role is a critical position within a hotel, serving as the primary point of contact for guests. This position is essential for creating excellent first impressions and ensuring guests have a seamless and enjoyable experience from the moment they arrive to their departure. The hiring establishment prioritizes outstanding customer service and smooth operational flow, which is why the Front Desk Agent must be adept at managing several responsibilities efficiently and professionally. The company is a hospitality-focused organization dedicated to providing exceptional services to all guests and fostering a welcoming environment. They value employees who exhibit strong... Show More

Job Requirements

high school diploma or equivalent required
some college coursework in hospitality or a related field is a plus
previous experience in customer service, hospitality, or a front desk role preferred
strong communication skills, both verbal and written
proficient in Microsoft Office and hotel management software (experience with property management systems is a plus)
ability to handle multiple tasks and prioritize effectively in a fast-paced environment
excellent problem-solving skills and a customer-focused attitude
flexibility to work various shifts, including evenings, weekends, and holidays
professional appearance and demeanor

Job Qualifications

high school diploma or equivalent
previous experience in customer service, hospitality, or a front desk role preferred
strong communication skills, both verbal and written
proficient in Microsoft Office and hotel management software (experience with property management systems is a plus)
ability to handle multiple tasks and prioritize effectively in a fast-paced environment
excellent problem-solving skills and a customer-focused attitude
flexibility to work various shifts, including evenings, weekends, and holidays
professional appearance and demeanor

Job Duties

greet and welcome guests in a friendly and professional manner
handle check-ins and check-outs efficiently and accurately, ensuring all guest information is entered correctly into the system
answer phone calls, respond to inquiries, and provide information about the hotel’s services, amenities, and local attractions
manage reservations, including booking rooms, updating guest information, and processing payments
address guest concerns and complaints promptly, ensuring a positive resolution while maintaining a high level of customer satisfaction
coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrival and any issues are promptly addressed
maintain a clean and organized front desk area
process guest payments, handle cash and credit transactions, and prepare necessary reports
assist with concierge services, providing recommendations for dining, transportation, and activities
follow all hotel policies and procedures, including safety and security protocols
perform other duties as assigned by the Front Desk Supervisor or Manager
other duties assigned by the Leader

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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