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Job Overview
Compensation
Hourly
Range $15.75 - $19.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Positive work environment
Job Description
Our establishment is a reputable hotel committed to delivering exceptional hospitality and memorable guest experiences. With a focus on quality service and customer satisfaction, we take pride in offering comfortable accommodations, a welcoming atmosphere, and a wide range of amenities to meet the needs of travelers and guests from around the world. Our hotel operates in a fast-paced, dynamic environment where professionalism, attention to detail, and a genuine passion for the hospitality industry are essential for success. As part of our dedicated team, employees are encouraged to contribute to an enjoyable and supportive workplace, helping to uphold our strong reputation... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or customer service preferred
- ability to communicate effectively with guests and team members
- strong organizational and multitasking abilities
- basic math proficiency
- knowledge of safety and security protocols
- ability to operate office and communication equipment
- willingness to complete required training
- professional demeanor and appearance
- ability to maintain confidentiality
- problem-solving skills
- ability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service or hospitality preferred
- strong communication and interpersonal skills
- ability to multitask and handle stressful situations
- basic math skills
- proficiency with computer systems including Microsoft Office
- knowledge of hotel policies and procedures
- ability to work independently and in a team
- professional appearance and demeanor
- problem-solving skills
- sales and persuasion skills
Job Duties
- Greet and register guests
- provide outstanding guest service throughout their stay
- settle guest accounts upon departure
- make and modify reservations
- perform hotel operator and concierge duties
- handle and resolve guest complaints professionally
- maintain confidentiality
- multitask and problem solve to assist customers
- implement safety and security policies
- complete required safety and security training
- collaborate with other departments to update room status
- use persuasive selling techniques to maximize room revenue
- carry out front desk responsibilities including cash control and balancing reports
- operate phone system and office equipment
- manage key control including issuing room keys
- process lost and found items
- assist in training new staff
- participate in fostering a positive work environment
- maintain understanding of hotel services and products
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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