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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $17.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Employee assistance program
Job Description
Our hotel is a distinguished establishment in the hospitality industry, renowned for delivering impeccable service and a welcoming atmosphere for every guest. As a full-service hotel brand, we pride ourselves on maintaining high standards of cleanliness, comfort, and personalized guest care. We cater to a diverse clientele including business travelers, families, and tourists, providing them with quality accommodations, modern amenities, and convenient access to local attractions. The hotel environment is fast-paced and dynamic, requiring staff members who are committed to excellence and capable of adapting to various guest needs and situations. Our dedication to superior guest service has positioned us... Show More
Job Requirements
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- some locations may require a drivers' license and insurability to operate company vehicles
- bilingual skills are a plus
Job Qualifications
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems (PMS experience a plus)
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- some locations may require a drivers' license and insurability to operate company vehicles
- bilingual skills are a plus
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- perform accurate check-in and check-out procedures
- answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
- secure the guest's method of payment, issue room keys, and maintain accurate records in the property management system
- resolve guest complaints promptly and effectively, escalating issues when necessary
- coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
- maintain lobby and front desk area cleanliness and organization
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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