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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.75 - $17.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Professional development opportunities
Transportation allowance
Job Description
The Front Desk Agent position is an integral part of the hospitality industry, providing essential customer service and operational expertise at the forefront of hotel guest experiences. This role typically exists within hotels and similar lodging establishments that prioritize guest satisfaction and operational efficiency. The establishment hiring for this role prides itself on upholding high service standards, offering guests an inviting and professional environment from the moment they arrive until their departure. This company is committed to excellence, combining a welcoming atmosphere with streamlined front desk functions to enhance the overall guest journey.
In the Front Desk Agent role, ca... Show More
In the Front Desk Agent role, ca... Show More
Job Requirements
- High school diploma or equivalent
- Hospitality or customer service training preferred
- Previous experience in a front desk, reception, or customer service role desirable
- Strong communication, problem-solving, and interpersonal skills
- Proficiency with computers and reservation/property management systems (PMS experience a plus)
- Ability to remain calm and professional under pressure
- Flexible schedule availability, including evenings, weekends, and holidays
- Some locations may require a drivers’ license and insurability to operate company vehicles
- Bilingual skills are a plus
Job Qualifications
- High school diploma or equivalent
- Previous experience in a front desk, reception, or customer service role desirable
- Strong communication, problem-solving, and interpersonal skills
- Proficiency with computers and reservation/property management systems (PMS experience a plus)
- Ability to remain calm and professional under pressure
- Flexible schedule availability, including evenings, weekends, and holidays
- Bilingual skills are a plus
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Perform accurate check-in and check-out procedures
- Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
- Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system
- Resolve guest complaints promptly and effectively, escalating issues when necessary
- Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
- Maintain lobby and front desk area cleanliness and organization
- Follow security procedures, monitor guest access, and report any suspicious activity
- Assist with reservations, cancellations, and modifications
- Promote hotel services and amenities to enhance guest satisfaction
- Some properties may require driving hotel shuttle or guest cars to support valet service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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