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Front Desk at Hyatt Place, Provo

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Hyatt Place, Provo

Front Desk

Orem, UT, USA|Onsite

Job Overview

briefcase

Employment Type

Full-time
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Compensation

Hourly
Exact $15.50
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Work Schedule

Flexible
Weekend Shifts

Job Description

Our establishment is a reputable hotel known for providing exceptional hospitality services and ensuring guests experience comfort and luxury throughout their stay. As a key player in the hospitality industry, we pride ourselves on maintaining high service standards and a welcoming atmosphere that caters to travelers from around the world. Our team is dedicated to delivering personalized guest services, promoting a safe and pleasant environment, and supporting the community with unparalleled attention to detail and professionalism. We foster a culture of teamwork, excellence, and continuous improvement to create memorable experiences for all guests who visit our hotel.

The Fro... Show More

Job Requirements

  • High school diploma or equivalent
  • previous experience in a front desk, reception, or customer service role desirable
  • strong communication, problem-solving, and interpersonal skills
  • proficiency with computers and reservation/property management systems (PMS experience a plus)
  • ability to remain calm and professional under pressure
  • flexible schedule availability, including evenings, weekends, and holidays
  • some locations may require a driver’s license and insurability to operate company vehicles
  • bilingual skills are a plus

Job Qualifications

  • High school diploma or equivalent
  • hospitality or customer service training preferred
  • previous experience in a front desk, reception, or customer service role desirable
  • strong communication, problem-solving, and interpersonal skills
  • proficiency with computers and reservation/property management systems (PMS experience a plus)
  • ability to remain calm and professional under pressure
  • flexible schedule availability, including evenings, weekends, and holidays
  • some locations may require a driver’s license and insurability to operate company vehicles
  • bilingual skills are a plus

Job Duties

  • Greet and welcome guests upon arrival with a friendly and professional demeanor
  • perform accurate check-in and check-out procedures
  • answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
  • secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system
  • resolve guest complaints promptly and effectively, escalating issues when necessary
  • coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
  • maintain lobby and front desk area cleanliness and organization
  • follow security procedures, monitor guest access, and report any suspicious activity
  • assist with reservations, cancellations, and modifications
  • promote hotel services and amenities to enhance guest satisfaction
  • some properties may require driving hotel shuttle or guest cars to support valet service

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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