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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Positive work environment
Job Description
About the Establishment:
The hiring establishment is a renowned hotel known for its commitment to providing superior hospitality experiences. This well-established company operates in the hotel industry, focusing on delivering exceptional guest services and creating memorable stays for all patrons. With a reputation for excellence, the hotel prides itself on its attentive customer service, quality amenities, and a professional yet welcoming environment. The company values teamwork, dedication, and a guest-first approach, ensuring that every visitor feels valued and well cared for.
About the Role: The Guest Service Representative role is crucial within the hotel operations, acting as the f... Show More
About the Role: The Guest Service Representative role is crucial within the hotel operations, acting as the f... Show More
Job Requirements
- high school diploma or equivalent
- ability to maintain confidentiality
- strong problem-solving skills
- effective communication abilities
- knowledge of safety and security policies
- ability to use office equipment and software
- willingness to work flexible hours
- positive and professional demeanor
Job Qualifications
- high school diploma or equivalent
- previous experience in hotel front desk or guest services preferred
- strong communication skills
- proficiency in Microsoft Office suite
- excellent customer service and interpersonal skills
- ability to multitask and problem-solve effectively
- basic math skills
Job Duties
- greet guests and perform registration
- handle reservations and modifications
- conduct hotel operator and concierge duties
- resolve guest complaints professionally
- manage guest account settlements
- operate phone and computer systems including TDD equipment
- maintain key control and process lost and found items
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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