Job Overview
Employment Type
Hourly
Compensation
Type:
Salary
Rate:
Range $49,300.00 - $66,600.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Employee assistance program
Tuition Discount
Parental leave
meal plan
Employee Discounts
Get Paid Early
Job Description
SSA Group is a prominent company specializing in providing integrated dining, retail, admissions, and other services to a variety of cultural attractions including zoos, aquariums, museums, and more. With over 50 years of experience in the industry, SSA Group has established itself as a leader by continuously refining the foundational elements of the business while innovating superior practices tailored for each partner. The company’s commitment to pillars such as sustainability, inclusivity, and innovation empowers it to transform the cultural attraction industry. SSA Group is a family-oriented organization that invests deeply in its mission of enhancing the guest experience and supporting... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years experience in culinary
- Strong interpersonal and communication skills
- Proven leadership skills
- Exceptional problem solving and decision making skills
- Ability to multitask and be organized
- Ability to remain flexible in a fast-paced environment
- Computer knowledge for basic office functions
- Physical ability to stand for extended periods and lift 10-35 lbs
- Ability to work varied hours including nights, weekends and holidays
Job Qualifications
- 1-2 years experience in culinary
- Strong interpersonal and communication skills
- Proven leadership skills with understanding of team building and development
- Exceptional problem solving and decision making skills
- Ability to multitask, display detail and analytical skills
- Ability to remain flexible in a fast-paced environment
- Team player with personable, professional, upbeat and energetic approach
- Initiative, tact and diplomacy
- Computer knowledge for basic office functions
- Physical ability to stand for extended periods and handle boxes 10-35 lbs
- Availability to work varied hours including nights, weekends and holidays
Job Duties
- Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client
- Ensure restaurant/location is adequately prepped and staffed (BOH) for daily operation
- Oversight of location kitchen duties ensuring quickservice, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled
- Oversight of safety logs including food temperatures, rotation and waste
- Ensures proper uniform, hygiene, handwashing and glove use with staff
- Responsible for supporting SSAfety training with knife handling skills, ensuring all direct reports display proper use of knife and slicers
- Creates daily prep and items lists, delegating to employees as necessary
- Actively helps to support operation and fill holes as necessary to ensure smooth service
- Maintains a checklist of routine or daily cleaning tasks and ongoing projects or menu planning
- Assists Sous Chef assign associates to duties, coaching through projects daily tasks and guest interaction
- Actively and efficiently responds to guest and client feedback, with report to the operations manager to ensure that any potential complaints are mitigate against further occurrence
- Oversees personnel duties, including but not limited to training new employees and issuing performance reviews
- Actively managing and issuing progressive documentation to coach and counsel the employee on performance with oversight from operations manager
- Reports employee attendance and any hour discrepancies to the payroll department
- Oversees break and rest break management for BOH employees
- Inspects equipment and performs routine maintenance and cleaning as necessary
- Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary
- Communicates up to the Sous Chef and Food Service Operations Manager(s) in regard to any issues seen with daily service or quality
- Works directly with restaurant supervisor(s) to ensure respective locations are operating to standard
- Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws
- Perform other tasks as deemed necessary
- Maintain a clean, safe and organized work environment
- Uphold and demonstrate a complete understanding of company policies and procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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