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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Job Description
Loews Coral Gables Hotel is a distinguished upscale hotel located in the heart of Coral Gables, Florida. The property boasts 242 beautifully appointed guestrooms including 23 luxury suites, offering a sophisticated and comfortable stay for both leisure and business travelers. One of the hotel's highlights is the expansive 30,000 square feet of flexible meeting space, which combines indoor and outdoor environments ideal for conferences, weddings, and other special events. Guests can also enjoy an impressive 9th-floor pool deck perfect for relaxation and social gatherings. Culinary excellence is a cornerstone of the hotel, featuring four Miami-inspired dining outlets that bring a... Show More
Job Requirements
- Associate of Science degree or higher in hospitality or food service management
- Two years management experience in hotel or free standing quality food service operation
- Certification as Food Service Manager or other as required by state, county or local regulations or ability to obtain such certification
- Ability to work flexible schedule to include weekends and holidays
- Effective management, leadership, organizational and communication skills
Job Qualifications
- Associate of Science degree or higher in Hospitality or Food Service management
- Thorough knowledge of all matters related to the proper administration of 'up-scale' food service operations
- Two years management experience in hotel or free standing 'quality' food service operation
- Certification as 'Food Service Manager' or other as required by State County or Local regulations or ability to obtain such certification
- Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
- Effective management, leadership, organizational and communication skills
- Ability to work flexible schedule to include weekends and holidays
- Addresses guests by their names at all times
- Is friendly, sincere, professional to make guest feel important
Job Duties
- This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include
- planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees
- that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner
- Maintains outlet staffing levels so as to provide for optimal performance
- Represents the Director of Food and Beverage in his/her absence
- Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
- Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control
- Personally supervises outlet activities to ensure quality production/delivery of product/service
- Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
- Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
- Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes
- Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expected
- Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
- Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
- Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
- Coaches, counsels, retrains employees as needed to ensure superior levels of performance
- Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel
- Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities
- Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
- Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service
- Other duties as assigned
- Promotes and applies teamwork skill at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, Friendly, and helpful to guests, management and fellow employees
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
- Addresses guests by their names at all times
- Is friendly, sincere, and professional to make guest(s) feel important
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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