FOH Team Member, Hospitality

Job Overview

briefcase

Employment Type

Full-time
Part-time
clock

Compensation

Type:
Hourly
Rate:
Range $14.00 - $24.00
clock

Work Schedule

Flexible
Weekend Shifts
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
meal provided
Training and Development

Job Description

Crystal Bridges Museum of American Art is a renowned museum located in Bentonville, Arkansas, dedicated to collecting, exhibiting, and preserving American art. Founded by philanthropist and arts patron Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization providing free admission to the public. Crystal Bridges blends the power of art with the beauty of nature, welcoming visitors from all backgrounds to celebrate the American spirit. The museum’s expansive collection and scenic setting create an inspiring cultural experience that captures the diverse narratives of American heritage and its artistic evolution.

In addition to Cry... Show More

Job Requirements

  • Must be 21 years of age or older
  • Experience with customer service in a hospitality environment
  • Ability to work flexible shifts including weekends, holidays, and evenings
  • Must be able to move quickly, stand, bend, and lift for periods of up to 4 hours
  • Ability to carry large, heavy trays
  • Strong communication skills and ability to maintain professionalism with both co-workers and museum guests
  • Possess strong organizational, problem solving, and time management skills

Job Qualifications

  • Must be 21 years of age or older
  • Excellent people skills and an outgoing personality
  • Possess a strong commitment to customer service
  • First-hand knowledge of service steps and dining room procedures
  • Experience with customer service in a hospitality environment
  • Ability to work flexible shifts including weekends, holidays, and evenings
  • Must be able to move quickly, stand, bend, and lift for periods of up to 4 hours
  • Ability to carry large, heavy trays
  • Strong communication skills and ability to maintain professionalism with both co-workers and Museum Guests
  • Possess strong organizational, problem solving, and time management skills

Job Duties

  • Maintain thorough knowledge of restaurant's hours of operation, services, menus, specials, and Hospitality first to our guests
  • Ensure cleanliness and safety in both lobby and dining areas
  • Complete all assigned opening and closing duties as required and provide accountable opening and closing duty roster and checklist completion
  • Ensuring all service roles (lunch, dinner, barista, bartender, and event servers) are coordinated effectively
  • Provide direct support by stepping into service roles as needed, including serving, bartending, or barista duties
  • Monitor and maintain service quality, ensuring prompt, courteous, and professional interactions with guests
  • Address guest concerns or complaints promptly and professionally to ensure satisfaction
  • Ensure team adherence to health, safety, and sanitation regulations, as well as company policies
  • Collaborate with BOH staff to ensure smooth coordination and timely delivery of food and beverages
  • Prepare and monitor shift schedules, ensuring adequate staffing for all FOH roles
  • Support event operations by assisting in setup, service, and teardown to ensure smooth execution
  • Perform additional responsibilities, although not detailed, as requested by Management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location