Floor Staff - Starting Wage ($13.50 per Hour) (Nights & Weekends Required) (Seasonal)

Regal Cinemas is a leading movie theater chain renowned for providing an exceptional entertainment experience through the latest films in state-of-the-art auditoriums. With a commitment to excellent guest service, Regal operates numerous theaters across the United States offering advanced viewing formats such as 3D, RPX, and IMAX to enhance the movie-going experience. The company emphasizes a welcoming atmosphere, cleanliness, and safety to ensure every patron enjoys their visit. Regal is dedicated to continuous improvement through training programs designed to help employees excel in delivering guest satisfaction, while maintaining compliance with legal and company standards.

The Floor Staff team member role at Regal encompasses versatile positions including Box Office Attendant, Concession Stand Operator, and Usher, all aimed at creating a seamless and enjoyable experience for moviegoers. Floor Staff members are employed as variable hour, part-time fixed, part-time regular, or full-time hourly employees, depending on theater needs and scheduling availability. Their main responsibility is to interact with guests professionally, handle transactions accurately, and maintain a clean and safe environment throughout the theater. In the Box Office, Floor Staff operate point-of-sale (POS) systems to sell tickets while adhering to MPAA rating policies and promoting membership programs like the Regal Crown Club. In the Concession area, team members prepare and sell food and beverages, ensure adherence to food safety regulations, and assist with inventory management. Ushers assist guests by checking tickets, directing patrons to auditoriums, managing crowd control, and performing facility inspections to maintain optimal picture and sound quality.

This role demands excellent communication skills, the ability to solve problems under pressure, and a commitment to following company policies including dress code and attendance. Floor Staff must be capable of handling emergency situations, completing mandatory training programs including responsible beverage service certification when applicable, and supporting opening and closing procedures. Physically, the position requires frequent standing, walking, and occasional lifting of up to 60 pounds, along with good vision abilities including depth perception and focus adjustment. Regal provides new hires with a comprehensive cast certification program to ensure all Floor Staff members are prepared to fulfill their duties effectively.

Working as Floor Staff at Regal offers a dynamic environment where customer service and teamwork are highly valued. The company fosters a positive workplace culture with opportunities for growth and learning, making it an excellent position for individuals seeking to gain experience in hospitality and entertainment industries. Floor Staff members contribute directly to creating memorable experiences for guests, thereby supporting Regal’s mission of delivering superior cinema entertainment. Employment types and salary details vary based on position and location, offering flexibility to accommodate diverse employee needs.