Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.25 - $15.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Job Description
Grand Casino Hotel & Resort, owned and operated by the Citizen Potawatomi Nation, is a premier hospitality destination known for its exceptional amenities, entertainment options, and outstanding customer service. This resort combines a full-service hotel, fine dining restaurants, gaming, and various recreational facilities, aiming to provide guests with a memorable and high-quality experience. As a leader in hospitality within the region, the Grand Casino Hotel & Resort emphasizes cultural heritage and community values, blending traditional Native American hospitality with modern resort luxuries.
The Host/Hostess role at Grand Casino Hotel & Resort's Food and Beverage Department is an essential position ... Show More
The Host/Hostess role at Grand Casino Hotel & Resort's Food and Beverage Department is an essential position ... Show More
Job Requirements
- Proof of liquor license or receipt of application by first day of employment
- exceptional patience and public relations skills
- ability to adhere to grooming and hygiene standards
- ability to work under the supervision of Food and Beverage Manager
- meet physical demands including walking and minimal lifting
- knowledge of local area and amenities
- ability to follow established procedures and guidelines
- availability to work in a restaurant environment
- non-exempt employment status
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong interpersonal and communication skills
- ability to memorize guest names and recognize regular guests
- knowledge of hospitality industry principles
- understanding of food safety and hygiene standards
- ability to handle multiple tasks in a fast-paced environment
- professional grooming and appearance
- ability to maintain composure under pressure
- ability to provide courteous and effective guest service
- familiarity with reservation systems is a plus
Job Duties
- Greet and welcome guests and customers graciously and professionally
- minimize confusion and disorderliness in guest seating and service sequence
- enforce chronological reception and seating of guests
- ensure tables and dining areas are properly arranged and cleaned
- revisit tables to ensure appropriate waiter/waitress service
- coordinate reservations accurately
- provide guests with information about the Citizen Potawatomi Nation, property amenities, and activities
- ensure waitstaff are courteous and professional
- project a positive and friendly attitude
- open doors for guests when possible
- manage waitlists and call guests when tables become available
- provide estimated waiting times to guests
- accommodate special seating requests
- seat guests based on preferences and balance customer flow
- offer menus and introduce servers upon seating
- inspect table presentation
- relay messages to servers and bus persons as needed
- thank guests and invite them to return
- perform additional duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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