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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
vacation
Sick Time
Paid holidays
Free Black Card Membership
401(k) retirement savings plan
term life insurance
flexible spending accounts
Tuition Reimbursement
Employee Discounts
Team-building activities
Job Description
Planet Fitness is a prominent fitness franchisor and operator in the United States, boasting over 2,000 locations and continuing to expand at a rapid pace. The company is well-regarded for its commitment to creating a welcoming, judgement-free environment where fitness enthusiasts of all levels feel comfortable and valued. Planet Fitness focuses on community wellbeing and maintains a positive company culture built on strong values. Employees are part of a supportive team dedicated to delivering outstanding member experiences and contributing to a respected brand in the fitness industry.
The role of a Fitness Club Receptionist at Planet Fitness is c... Show More
The role of a Fitness Club Receptionist at Planet Fitness is c... Show More
Job Requirements
- 6-12 months of customer service experience preferred
- Must be 18 years of age or older
- Willingness to complete CPR/AED certification training provided by Planet Fitness
- Basic computer skills and proficiency
Job Qualifications
- Customer service experience preferred
- Friendly and positive attitude with a passion for excellent service
- Strong communication listening and empathy skills
- Ability to motivate inspire and act with integrity while respecting others
- Quick learner with the ability to apply training effectively
- Basic computer skills and proficiency
Job Duties
- Welcome members and guests as they enter and exit assisting with any questions during check-in
- Promote the Judgement Free Zone® by engaging with members on the floor offering assistance and supporting their fitness goals while upholding club policies
- Address member issues promptly and escalate to management when necessary
- Answer phone calls courteously and assist callers with questions
- Manage membership functions such as new sign-ups billing updates cancellations collections and transfers
- Conduct outreach calls and provide tours to prospective members helping them find the right membership option
- Process retail sales accurately and contribute toward sales goals
- Clean and sanitize gym equipment Black Card spa amenities and shared areas according to established schedules
- Ensure restrooms are clean stocked sanitized and free of clutter
- Perform walkthroughs of the facility to promptly address safety cleanliness and policy concerns
- Report facility or maintenance issues such as broken equipment leaks or dispenser problems
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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