Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,000.00 - $75,000.00
Work Schedule
Fixed Shifts
Night Shifts
Benefits
401(k) plan with matching company contributions
Comprehensive medical care
Dental Insurance
Vision care
Paid parental leave
Paid Time Off
company holidays
Job Description
JLL, or Jones Lang LaSalle, is a premier global provider of real estate and investment management services, dedicated to reshaping the future of real estate with its world-class services, advisory, and technology. JLL Technologies plays a pivotal role in this vision by combining innovative tech solutions with expert consultancy to serve clients across various industry sectors. As a company, JLL is committed to hiring exceptional talent and fostering a work environment where individuals can thrive, develop meaningful careers, and feel a strong sense of belonging. Whether your background is in commercial real estate, hospitality, technology, or skilled trades, JLL offers... Show More
Job Requirements
- 3-5 years minimum relevant experience in hospitality, facility or property management, janitorial operations or commercial real estate
- Exceptional customer service skills and professionalism
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Responds to requests or issues within one day including personal follow up
- Strong interpersonal skills and collaboration
- Excellent verbal and written communication skills
- Excellent organizational skills and process management
- Ability to adapt to new technology and applications
- Proficient in Microsoft Office Suite including Teams, Excel, PowerPoint, Word, OneNote, Outlook
Job Qualifications
- 3-5 years minimum prior relevant experience in hospitality, facility or property management, janitorial operations and/or knowledge of commercial real estate
- Exceptional customer service skills and professionalism with a passion for hospitality
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
- Excellent verbal and written communication skills with ability to communicate professionally
- Excellent organizational skills and process management
- Ability to adapt to new devices, technology and applications
- Proficient skills in Microsoft Office Suite including Teams, Excel, PowerPoint, Word, OneNote, and Outlook
- Works collaboratively within the account team to deliver services across all business lines
- Manages third-party vendor relationships and service partnerships to maximize service delivery effectiveness
- Provides intuitive service by anticipating needs and concerns, consistently exceeding client expectations
- Builds meaningful, lasting relationships with client employees and guests, embodying the company's culture and values
- Conducts regular workspace inspections to ensure all areas are properly maintained and stocked
- Identifies potential risks and escalates appropriately to prevent privacy breaches, security incidents, or operational disruptions
- Actively participates in continuous improvement initiatives by leveraging business intelligence, adopting best practices, and contributing to process innovation
Job Duties
- Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
- Serve as an onsite contact and coordinate facility team services
- Ensure services are executed consistent with SLA's, standard processes, professional brand image and compliant with applicable local laws, rules and regulations
- Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics
- Support data collection, analysis and reporting to ensure alignment with client goals and objectives
- Strive to continually improve experience service performance
- Achieve and exceed goals including performance goals, team goals and client goals and objectives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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