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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $81,800.00 - $119,600.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
competitive daily rate
Covered travel expenses
Room and board
uniforms
Training
Job Description
American Cruise Lines is the largest USA flagged cruise line operating exclusively within the United States. Specializing in intimate, small ship experiences, the company maintains a fleet of vessels that hold no more than 200 passengers each, allowing for personalized and engaging journeys along America’s most scenic waterways and regions. With a commitment to quality and authentic American travel, American Cruise Lines focuses on delivering exceptional experiences that emphasize exploration, education, and entertainment. The company is grounded in its core values of Optimism, Commitment, Patriotism, and Merit, which shape its culture, service, and team spirit. As they continue to expand... Show More
Job Requirements
- Ability to engage guests throughout each cruise
- superior time management
- ability to manage and solve problems
- sense of urgency in all guest, crew, and home office requests
- positive attitude and receptive to continuous performance feedback
- ability to live and satisfactorily perform job duties in an environment subject to constant ship motion
- ability to work around 12 hours per day
- ability to assist in the event of an onboard emergency by quickly climbing up a ladder, opening and passing through a 20 inch diameter hatch
- ability to stand for entire shift
- ability to frequently lift up to 20 lbs and occasionally lift up to 50 lbs
- ability to frequently bend, squat and reach
- ability to work outside during inclement weather, staying agile and maintaining balance over wet terrain
- ability to work outside with frequent and direct sun and heat exposure
- ability to live and work onboard a vessel for extended periods
- ability to use stairs frequently
Job Qualifications
- Bachelor's degree in hospitality, tourism, or event management is preferred
- proficiency in Microsoft Office Suite applications
- enthusiasm, confidence, and a can-do attitude
- strong public speaking skills
- excellent time management and attention to detail
- strong knowledge of U.S. geography preferred
- Transportation Worker Identification Credential (TWIC)
- ability to perform the essential functions of the job with or without accommodation
Job Duties
- Arrange, confirm and adjust, as necessary, all shore excursions, explorations, adventures and transfers
- be extraordinarily well-versed in the cruising region, ports of call and excursions offered
- accompany guests on daily excursions as a company representative and brand ambassador
- coordinate, communicate and confirm all logistics with vendors, coach companies and ground operators to ensure timely and smooth service
- accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements
- socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour
- present a detailed Excursion Briefing to guests at the beginning of every cruise
- communicate excursion changes to guests confidently
- oversee excursion inventory and invoicing system
- be fully responsible and accountable for system hardware
- manage launch boat operations with the Mate
- coordinate weekly office inventory
- coordinate the collection of arriving packages and confirm receipt with the Hotel Manager and Mate
- purchase morning newspapers in port each day
- oversee, manage inventory and display port information collateral for guests
- coordinate with local CVBs to obtain and refresh maps, brochures and other port/region-specific materials of interest to guests
- prepare folders and materials for turnaround day
- inform crew members of daily excursion offerings
- act as company representative at pre-cruise hotels on turnaround day
- meet with Cruise Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling
- promote on board sales and brand loyalty program
- communicate and report regularly to the Home Office as to the status of the cruise, excursion counts, guest issues and recovery, and the evaluations of all shore excursions
- manage departmental administrative tasks
- perform bartending duties as needed with other management personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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