Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $71,250.00 - $100,000.00
Work Schedule
Flexible
Benefits
Health Insurance
On-site wellness centers
retirement savings plan
backup childcare
Tuition Reimbursement
mental health support
Financial Coaching
Job Description
JPMorgan Chase, one of the oldest and most respected financial institutions in the world, offers innovative financial solutions to millions of consumers, small businesses, and prominent corporate, institutional, and government clients across a diverse range of sectors. Under the esteemed J.P. Morgan and Chase brands, the company boasts a rich heritage spanning over 200 years, establishing itself as a global leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. Known for its commitment to innovation and client excellence, JPMorgan Chase fosters an inclusive and diverse work environment that values every employee’s contribution... Show More
Job Requirements
- Bachelor degree
- Four plus years’ experience in the hospitality industry or related fields
- Experience in event planning or food & beverage services
- Strong customer service skills
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Proficiency with audio-visual systems and Microsoft Office
- Experience with EMS booking system
- Flexibility to work various shifts
- Ability to work under pressure and handle escalations effectively
Job Qualifications
- Bachelor degree required
- Four plus years’ experience in the hospitality industry, 5-star hotels, event planning and food & beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
- Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
- Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
- Highly organized, with the ability to multitask and prioritize tasks effectively
- Working experience of audio-visual systems
- Proficiency in Microsoft Office tools are essential, and experience with the EMS booking system
- Flexibility to thrive in a fast-paced and diverse environment
- Willingness to work flexible shifts to cover conference center hours
Job Duties
- Maximize space utilization by implementing appropriate booking strategies based on booking guidelines for Midtown Campus
- Handle day-to-day challenges such as space conflicts or pop-ups, driving towards effective solutions while maintaining a positive client experience
- Manage space issues related to escalations, unresolved waitlist requests with lead planners – working seamlessly within all the spaces
- Communicate and deliver high level service to event organizers
- Develop rapport with line of business admins and meeting contacts to learn about business needs while understanding the importance of meeting their expectations
- Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning
- Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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