Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,300.00 - $67,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Ambassador Hotel Wichita, Autograph Collection, is a beacon of luxury and sophistication located in the heart of downtown Wichita. The hotel proudly features 117 elegantly designed guest rooms, offering world-class accommodations combined with an inviting, upscale atmosphere. It is also home to the esteemed Siena Tuscan Steakhouse, renowned for its refined Italian cuisine which attracts both locals and travelers alike. As a part of the Marriott Autograph Collection, Ambassador Hotel Wichita upholds the highest standards of hospitality and guest services, distinguishing itself as a premier destination for visitors seeking comfort, style, and exceptional experiences in a historic setting. The hotel... Show More
Job Requirements
- High school diploma or GED
- 1-2 years of experience in event management or related professional area
- Or 2-year degree in hospitality, business administration or related field
- At least 1 year experience in event management
- Ability to stand for long periods and move around the facility
- Strong verbal and written communication skills
- Capability to work flexibly including necessary travel
- Proficiency in using event management software and tools
- Ability to handle guest complaints effectively
- Strong organizational skills
- Ability to conduct meetings and coordinate teams
- Physical ability to work in an office and event site environments
Job Qualifications
- High school diploma or GED with 1-2 years experience in event management or related field
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year experience in event management
- Experience with managing events of average complexity
- Strong customer service and communication skills
- Ability to lead and coordinate event teams
- Knowledge of hospitality industry standards
- Ability to forecast revenue and handle billing accurately
- Skills in problem-solving and operational management
- Ability to work collaboratively with sales and marketing teams
Job Duties
- Prepare all event documentation and coordinate with sales and property departments
- Ensure seamless event progression by collaborating with teams and following procedures
- Greet customers during event phases and coordinate hand-offs to event operations
- Manage group room blocks and meeting space for assigned groups
- Identify and solve operational challenges with staff and customers
- Act as liaison between field salesperson and customer throughout the event process
- Conduct formal pre- and post-event meetings to review group needs and feedback
- Assist in sales process and revenue forecasting for customer groups
- Up-sell products and services during the event process
- Review comment cards and guest satisfaction results with employees
- Observe employee service behaviors and provide feedback
- Participate in developing corrective action plans
- Respond to and handle guest problems and complaints
- Lead coordination and communication of event details
- Follow up with customers post-event
- Ensure billing accuracy and conduct bill reviews
- Solicit feedback to improve event planning experience
- Stay available to solve problems or suggest alternatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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