Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.25 - $29.25
Work Schedule
Flexible
Day Shifts
Job Description
This position is with a dynamic and customer-focused restaurant that prides itself on delivering memorable dining experiences through exceptional food, hospitality, and community engagement. The eatery operates with a vibrant atmosphere that caters to both everyday diners and special event occasions, emphasizing quality service and a welcoming environment. As part of its commitment to growth and outstanding customer satisfaction, it is seeking a talented Events & Restaurant Manager to oversee and enhance its daily operations and special events, contributing significantly to overall sales and guest retention.
The Events & Restaurant Manager plays a pivotal role in driving revenue by... Show More
The Events & Restaurant Manager plays a pivotal role in driving revenue by... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in restaurant or hospitality management
- Ability to work flexible hours including weekends and evenings
- Strong organizational and multitasking skills
- Excellent interpersonal and customer service skills
- Familiarity with event planning software and social media platforms
- Ability to respond promptly to customer inquiries and complaints
Job Qualifications
- Experience in restaurant management
- Experience in event planning and execution
- Strong leadership and communication skills
- Ability to manage and motivate staff
- Proficiency in social media management
- Knowledge of customer service best practices
- Competence in handling multiple tasks and deadlines
Job Duties
- Assist in interviewing, hiring, training and supervising all hostesses and servers
- Inventory and order all office and front of the house supplies
- Clean, maintain, organize and stock host stand and server stations
- Field all party inquiries, administer all contracts and execute all private parties
- Print out contracts and discuss with General Manager
- Review contracts with General Manager before final copy is executed
- Reply to all party inquiries within 24 hours
- Book and maintain all private events
- Floor management during lunch and dinner
- Assist in working hostess stand, touch tables and assist wait/bar staff in all aspects of service
- Host mandatory AM/PM pre-shift meeting for wait staff and bartenders
- Update and maintain accurate pre-shift notes
- Update intranet, events calendar and website
- Hold a calendar for at least two months out for all in house, catering parties and outside events that may affect staffing and/or sales
- Maintaining all social media sites – Facebook, Twitter, Instagram, Yelp, OpenTable, etc.
- Design, print, implementation of all promo materials
- Promoting various nights and events
- Play theme appropriate music throughout each segment of the shift
- Control all volume, lighting and temperature throughout the shift
- CTUIT and nightly sales email
- Check Yelp, OT and Trip Advisor and draft response to any negative reviews/complaints
- Ensure guest satisfaction and retention
- File comments cards and update database
- Get out into the community and grow sales by networking and attending various community outreach programs
- Complete bar cards daily and distribute to entire staff and managers
- Ensure that comment cards are available to the staff and collect at the end of all shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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