Job Overview
Compensation
Type:
Hourly
Rate:
Range $22.00 - $31.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional development opportunities
Job Description
The hiring establishment is a dynamic restaurant known for its vibrant atmosphere and commitment to exceptional customer service. This restaurant prides itself on creating memorable dining experiences through a combination of great food, impeccable service, and unique events. As a cornerstone in the community, it continuously strives to maintain high standards in both daily operations and special event management, making it a sought-after destination for dining and celebrations.
This position is for an Events & Restaurant Manager who will play a crucial role in advancing the restaurant's mission by overseeing both the event planning functions and the daily mana... Show More
This position is for an Events & Restaurant Manager who will play a crucial role in advancing the restaurant's mission by overseeing both the event planning functions and the daily mana... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 3 years experience in restaurant or event management
- ability to work flexible hours including evenings and weekends
- strong interpersonal skills
- proficiency in Microsoft Office and social media
- excellent verbal and written communication skills
- ability to handle customer complaints diplomatically
- physical ability to stand and move for long periods
- valid work authorization
Job Qualifications
- Proven experience in restaurant or event management
- strong leadership and communication skills
- ability to manage multiple tasks and priorities
- proficiency with social media platforms and online review sites
- excellent organizational and time management abilities
- knowledge of inventory and ordering processes
- experience with staff training and supervision
- customer service oriented
- familiarity with sales tracking software
- degree in hospitality management or related field preferred
Job Duties
- Assist in interviewing, hiring, training and supervising all hostesses and servers
- inventory and order all office and front of the house supplies
- clean, maintain, organize and stock host stand and server stations
- field all party inquiries, administer all contracts and execute all private parties
- print out contracts and discuss with general manager
- review contracts with general manager before final copy is executed
- reply to all party inquiries within 24 hours
- book and maintain all private events
- floor management during lunch and dinner
- assist in working hostess stand, touch tables and assist wait/bar staff in all aspects of service
- host mandatory AM/PM pre-shift meeting for wait staff and bartenders
- update and maintain accurate pre-shift notes
- update intranet, events calendar and website
- hold a calendar for at least two months out for all in house, catering parties and outside events
- maintaining all social media sites including Facebook, Twitter, Instagram, Yelp, OpenTable
- design, print, implementation of all promo materials
- promoting various nights and events
- play theme appropriate music throughout each segment of the shift
- control all volume, lighting and temperature throughout the shift
- CTUIT and nightly sales email
- check Yelp, OT and Trip Advisor and draft response to any negative reviews/complaints
- ensure guest satisfaction and retention
- file comments cards and update database
- get out into the community and grow sales by networking and attending various community outreach programs
- complete bar cards daily and distribute to entire staff and managers
- ensure that comment cards are available to the staff and collect at the end of all shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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