Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.25 - $30.75
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
The hiring company is a vibrant and guest-focused restaurant and events venue known for its excellent customer service and dynamic atmosphere. As an establishment dedicated to delivering memorable dining experiences and hosting special events, the restaurant emphasizes quality, community engagement, and exceptional operations management. This company values team collaboration and innovative marketing to drive sales and maintain a prominent position within the local hospitality scene. They take pride in their well-trained staff, comprehensive event offerings, and their ability to adapt and manage a busy restaurant environment. Employment is full-time with the potential for competitive salary and incentives based on performance... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in restaurant or events management
- Experience in supervising and training staff
- Strong computer skills including social media management
- Ability to work flexible hours including evenings and weekends
- Excellent verbal and written communication skills
- Must be able to handle multiple tasks simultaneously
- Ability to respond promptly to customer inquiries and complaints
- Reliable transportation for community outreach activities
Job Qualifications
- Proven experience in restaurant or events management
- Strong leadership and team management skills
- Excellent interpersonal and communication abilities
- Ability to multitask and manage time effectively
- Skilled in customer service and conflict resolution
- Familiarity with social media platforms for marketing purposes
- Proficient in using event management and scheduling software
- Knowledge of inventory control and ordering processes
- Creative in promotional strategies
- Basic understanding of financial management in hospitality
- Ability to work in a fast-paced environment
- Detail-oriented with strong organizational skills
Job Duties
- Assist in interviewing, hiring, training and supervising all hostesses and servers
- Inventory and order all office and front of the house supplies
- Clean, maintain, organize and stock host stand and server stations
- Field all party inquiries, administer all contracts and execute all private parties
- Print out contracts and discuss with general manager
- Review contracts with general manager before final copy is executed
- Reply to all party inquiries within 24 hours
- Book and maintain all private events
- Floor management during lunch and dinner
- Assist in working hostess stand, touch tables and assist wait/bar staff in all aspects of service
- Host mandatory AM/PM pre-shift meeting for wait staff and bartenders
- Update and maintain accurate pre-shift notes
- Update intranet, events calendar and website
- Hold a calendar for at least two months out for all in house, catering parties and outside events that may affect staffing and/or sales
- Maintain all social media sites including Facebook, Twitter, Instagram, Yelp, and OpenTable
- Design, print and implement all promotional materials
- Promote various nights and events
- Play theme appropriate music throughout each segment of the shift
- Control all volume, lighting and temperature throughout the shift
- Manage CTUIT and nightly sales emails
- Monitor Yelp, OpenTable and Trip Advisor and draft responses to any negative reviews/complaints
- Ensure guest satisfaction and retention
- File comment cards and update database
- Network and attend various community outreach programs to grow sales
- Complete bar cards daily and distribute to entire staff and managers
- Ensure comment cards are available to staff and collected at the end of all shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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