Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.25 - $27.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional development opportunities
Job Description
The hiring establishment is a dynamic restaurant and events venue known for its vibrant atmosphere and exceptional service. As a leading player in the hospitality industry, this restaurant prides itself on delivering memorable dining and event experiences for its customers. Combining culinary expertise with outstanding customer service, the restaurant has built a strong reputation for hosting private parties, special events, and everyday dining with a high level of professionalism and care. The establishment operates with a commitment to quality, community engagement, and continuous growth in both sales and customer satisfaction. This role is full-time and provides an excellent opportunity for... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years experience in restaurant or event management
- Ability to work flexible hours including evenings, weekends and holidays
- Strong communication and organizational skills
- Basic computer proficiency
- Ability to maintain a professional appearance and demeanor
- Knowledge of safety and sanitation standards
- Ability to work in a fast-paced environment under pressure
Job Qualifications
- Experience in restaurant or event management
- Strong interpersonal and communication skills
- Ability to manage multiple tasks and priorities
- Familiarity with social media platforms and online reputation management
- Leadership skills to train and supervise staff
- Ability to handle guest inquiries and resolve complaints
- Detail-oriented and organized with event scheduling and contract management
- Basic knowledge of inventory and supply ordering processes
- Proficient in Microsoft Office and common restaurant management software
- Customer service-focused mindset
Job Duties
- Assist in interviewing, hiring, training and supervising all hostesses and servers
- Inventory and order all office and front of the house supplies
- Clean, maintain, organize and stock host stand and server stations
- Field all party inquiries, administer all contracts and execute all private parties
- Print out contracts and discuss with general manager
- Review contracts with general manager before final copy is executed
- Reply to all party inquiries within 24 hours
- Book and maintain all private events
- Floor management during lunch and dinner
- Assist in working hostess stand, touch tables and assist wait/bar staff in all aspects of service
- Host mandatory am/pm pre-shift meeting for wait staff and bartenders
- Update and maintain accurate pre-shift notes
- Update intranet, events calendar and website
- Hold a calendar for at least two months out for all in-house, catering parties and outside events that may affect staffing and/or sales
- Maintaining all social media sites including Facebook, Twitter, Instagram, Yelp, OpenTable
- Design, print and implement all promo materials
- Promote various nights and events
- Play theme appropriate music throughout each segment of the shift
- Control all volume, lighting and temperature throughout the shift
- CTUIT and nightly sales email
- Check Yelp, OpenTable and Trip Advisor and draft responses to any negative reviews/complaints
- Ensure guest satisfaction and retention
- File comment cards and update database
- Get out into the community and grow sales by networking and attending various community outreach programs
- Complete bar cards daily and distribute to entire staff and managers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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