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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $70,000.00
Work Schedule
Flexible
Benefits
Comprehensive benefits package
Paid holidays
No probation for vacation accrual
Competitive health coverage
overtime eligibility
Annual bonus
Career advancement pathways
Job Description
The company hiring for this role is a prominent player in the hospitality industry, known for managing some of the most renowned properties located in Midtown, Manhattan. As part of the world’s largest third-party hotel management group, the company prides itself on delivering exceptional guest experiences and fostering accelerated career growth among its employees. With a comprehensive benefits package, no probation period for vacation accrual, and competitive health coverage, this organization offers a supportive and growth-oriented work environment. Their commitment to employee success is underscored by extensive advancement pathways and opportunities for role mobility within the hospitality sector.
The ... Show More
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Job Requirements
- Education or experience in hospitality or related field
- three or more years of management experience in a hotel or customer-focused operation
- ability to work evening shifts from 2:00 PM to 11:00 PM
- schedule flexibility to accommodate operational needs
- strong communication and administrative skills
- ability to stand for extended periods
- proficiency with payroll and inventory management
Job Qualifications
- Three or more years of hospitality, hotel, or customer-facing operational management experience
- proven track record supervising teams in a 24/7 environment
- strong administrative and communication skills
- ability to manage supplies, confidential documents, and guest/vendor email correspondence
Job Duties
- Drive exceptional guest experience by overseeing all front desk, guest services, and bell operations
- manage, mentor, and schedule guest service agents for optimal engagement and performance
- maintain payroll accuracy, supply inventories, and documentation compliance to support smooth daily operations
- respond rapidly and professionally to escalations, guest satisfaction issues, and internal communications
- collaborate with department leaders to ensure a cohesive and guest-focused service environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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