Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
health benefits
401k with employer match
generous time off
paid volunteer time
Learning and development opportunities
mental health coaching
Wine discounts
Job Description
La Crema Estate is a distinguished, multi-generational, family-owned winery renowned for producing wines that embody authenticity and exceptional pedigree. Located in a region celebrated for its vineyards and wine culture, this winery prides itself on a strong commitment to quality, craftsmanship, and a deep respect for tradition while embracing innovation in winemaking techniques. The family's dedication over the years has cultivated a prestigious reputation in the wine industry, attracting enthusiasts and connoisseurs who seek memorable wine experiences. La Crema Estate focuses on creating premium wines that reflect the terroir and unique characteristics of each vineyard, delivering consistently outstanding products that... Show More
Job Requirements
- 2+ years related experience preferred in sales, customer service or hospitality
- knowledge of wines and ability to tell the story that promotes loyalty and sales
- able to work a flexible schedule including weekends
- competency in point of sales systems, Microsoft Office including Excel, Word, and Outlook
- outstanding ability in customer service and working with the public
- commitment to excellence, high standards and working effectively with a team
- strong organizational, problem-solving, multi-tasking and analytical skills
- flexibility and ability to manage changing priorities with enthusiasm
- must be fluent in English
- able to stand and walk for long periods of time and lift up to 50 pounds repeatedly
Job Qualifications
- 2+ years related experience in sales, customer service or hospitality
- knowledge of wines and ability to tell the story that promotes loyalty and sales
- competency in point of sales systems, Microsoft Office including Excel, Word, and Outlook
- outstanding customer service skills and experience working with the public
- commitment to excellence, high standards and effective teamwork
- strong organizational, problem-solving, multi-tasking and analytical skills
- flexibility and ability to manage changing priorities with enthusiasm
- fluent in English
Job Duties
- Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly and annual sales targets
- strengthens preexisting member and collector relationships while establishing new relationships via phone and email
- provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries
- assists in phone and email outreach during Club shipments and new wine releases
- develops referral partners through business development activities to drive sales and awareness for the property
- assists in hospitality events, calls, and digital communications consistent with winery expectations
- offers exemplary customer service at all touch points providing customized customer support
- supports other team members with training on wines and processes to ensure efficient and cohesive customer service
- supports trade hospitality events as needed and other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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