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Jackson Family Wines

Estate Host - Kendall - Jackson

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $17.00 - $20.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

health benefits
401k with employer match
generous time off
paid volunteer time
Learning and development opportunities
Virtual mental health and coaching visits
Wine discounts

Job Description

Kendall-Jackson Wine Estate and Gardens is a distinguished multi-generational, family-owned winery renowned for producing wines that embody authenticity and exceptional pedigree. Established with a commitment to quality and tradition, Kendall-Jackson has grown to become a leader in the wine industry, celebrated for its dedication to crafting premium wines that delight connoisseurs and casual enthusiasts alike. As part of the larger Jackson Family Wines portfolio, Kendall-Jackson upholds a rich heritage that blends innovative winemaking techniques with a passion for sustainable agriculture and environmental stewardship. This winery is not just about producing excellent wine but also about creating immersive experiences that connect... Show More

Job Requirements

  • 2+ years related experience preferred in sales, customer service or hospitality
  • knowledge of wines and ability to tell the story that promotes loyalty and sales
  • able to work a flexible schedule including weekends
  • competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook
  • outstanding ability in customer service and working with the public
  • commitment to excellence, high standards and working effectively with a team
  • strong organizational, problem-solving, multi-tasking and analytical skills
  • flexibility and ability to manage changing priorities with enthusiasm
  • must be fluent in English
  • able to stand and walk for long periods of time and lift up to 50 pounds repeatedly

Job Qualifications

  • 2+ years related experience preferred in sales, customer service or hospitality
  • knowledge of wines and ability to tell the story that promotes loyalty and sales
  • competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook
  • outstanding ability in customer service and working with the public
  • commitment to excellence, high standards and working effectively with a team
  • strong organizational, problem-solving, multi-tasking and analytical skills
  • flexibility and ability to manage changing priorities with enthusiasm
  • must be fluent in English

Job Duties

  • Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets
  • strengthens preexisting member and collector relationships while establishing new relationships via phone and email
  • provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries
  • assists in phone and email outreach during Club shipments and new wine releases
  • develops referral partners through business development activities to drive sales and awareness for the property
  • assists in hospitality events, calls, and digital communications in a well-organized and winery-consistent manner
  • offers exemplary customer service at all touch points that provides customized customer support
  • supports other team members with training on wines and process to ensure efficient and cohesive customer service
  • supports trade hospitality events as needed, and other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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