South Shore Health

Emergency Services Dispatcher

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
competitive salary

Job Description

South Shore Hospital is a leading healthcare institution known for its commitment to providing high-quality medical services to the community. As a comprehensive healthcare provider, it offers a wide range of patient services including emergency care, inpatient and outpatient treatments, surgical services, and specialized health programs. The hospital prides itself on its state-of-the-art facilities and its dedicated team of healthcare professionals who are focused on delivering compassionate and efficient care. It continuously aims to improve health outcomes and patient satisfaction through innovation, teamwork, and advanced medical technology. South Shore Hospital is widely recognized for both its clinical excellence and its... Show More

Job Requirements

  • High school graduate or equivalent preferred
  • Previous hospital telecommunications experience preferred
  • Emergency Medical Services experience preferred
  • Basic computer literacy including MS Word, Excel, EPIC, and GPS locator software preferred
  • Geographical knowledge of surrounding area preferred
  • Knowledge of Emergency Medical Dispatch and Ambulance Communications preferred

Job Qualifications

  • High school graduate or equivalent preferred
  • Previous hospital telecommunications experience preferred
  • Emergency Medical Services experience preferred
  • Basic computer literacy including MS Word, Excel, EPIC, and GPS locator software preferred
  • Familiarity with Massachusetts OEMS statewide ALS/BLS and ALS inter-facility transfer treatment protocols preferred
  • Knowledge of Emergency Medical Dispatch and Ambulance Communications preferred
  • Geographical knowledge of surrounding area preferred

Job Duties

  • Receives all emergency services and Mobile Integrated Health calls and directs them appropriately
  • Receives and assigns ambulance dispatch requests from various South Shore Hospital nursing floors and outpatient satellites to appropriate ambulance service
  • Ensures efficient response to ambulance requests
  • Responsible for safe transport of patients to their correct destination and appropriate documentation of services
  • Facilitates and coordinates Critical Care Transportation health system wide
  • Receives requests from neighboring communities/dispatch centers for mutual aid requests
  • Maintains accurate records of all Ambulance traffic within the hospital

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location