Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.75 - $25.25
Work Schedule
Standard Hours
Day Shifts
Benefits
Great pay
401K Matching
Medical insurance
Dental Insurance
Vision Insurance
Wellness Program
Paid holidays
Paid Time Off
Free membership
Product discounts
Tuition Reimbursement Program
Job Description
AAA is a well-established automotive and travel services company known for its comprehensive roadside assistance and member benefits. With a strong commitment to customer service and safety, AAA operates across the United States, providing services such as towing, battery delivery, flat tire changes, and lock-out assistance. The company supports a collaborative and supportive work environment where employees contribute to providing exceptional service to its millions of members. AAA values its employees through competitive pay, extensive benefits, and opportunities for personal and professional growth. They offer health insurance, dental and vision plans, a generous 401k match, incentive plans, and a tuition... Show More
Job Requirements
- Must possess a valid driver’s license with a safe driving record
- must be at least 21 years of age
- two years of experience in a customer contact role
- completion of AAA compliance training including RPST, TSAAC, lock-out, PSP, and battery service training
- vocational technical automotive training or certification or equivalent experience preferred
- ASE certification preferred
Job Qualifications
- Valid driver’s license with a safe driving record
- at least 21 years of age
- minimum of two years experience in a customer contact role
- vocational technical automotive training or certification preferred
- ASE (Automotive Service Excellence) certification preferred
- proficiency in verbal and written communication
- knowledge of vehicle components and common causes of vehicle failure
- ability to operate manual and automatic transmission vehicles
- problem-solving and listening skills to evaluate member safety
- experience using technology such as computers and radios
Job Duties
- Driving and operating service vehicles such as tow trucks and battery service vehicles
- performing flat tire changes, lock-out assistance, and fuel delivery services
- interacting with customers on-scene to build rapport, trust, and solve problems
- leveraging sales skills to offer AAA products and services during interactions
- using onboard computer, radio communications, and mapping systems
- completing daily paperwork including call logs, battery invoices, and cash receipts
- maintaining safety awareness and responding appropriately to safety issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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