You're Viewing 1 Of 95,000+ Jobs On OysterLink
Emergency Department Patient Concierge On-Call Greenwich
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $23.00 - $24.00
Work Schedule
On-call
Weekend Shifts
Benefits
shift differential pay
Comprehensive total rewards
collaborative work environment
Compassionate atmosphere
opportunities for growth
employee well-being focus
Paid Time Off
Job Description
Best Upon Request Corporate, Inc. (BEST) is a Great Place to Work-Certified company for seven years in a row, recognized for providing exceptional concierge services as an employee benefit and a patient amenity. Headquartered in Cincinnati, Ohio, BEST is a national leader in offering concierge programs that enhance organizational culture by alleviating stress for employees and managing the non-clinical needs of patients. This values-based company focuses on creating life-enriching experiences for its clients, customers, team members, and the community. BEST prioritizes its people, providing comprehensive total rewards that emphasize well-being, fostering a high-trust, collaborative environment where every team member can... Show More
Job Requirements
- high school diploma or equivalent
- at least one year experience in a fast-paced customer service environment
- ability to stand, sit, and walk for extended periods
- ability to move, lift, carry, push, and pull objects weighing 25 pounds regularly and up to 50 pounds occasionally
- ability to be exposed to high stress and emotional situations
- excellent verbal and written communication skills
- proficiency in Microsoft Office
- proficiency with point-of-sale technology platforms
- ability to manage multiple service requests
- ability to pass a background check and drug screen
- strong interpersonal skills
- compassionate and empathetic demeanor
Job Qualifications
- at least one year experience in a fast-paced customer service environment, three to five years preferred
- previous patient care experience strongly preferred
- servant hearted, compassionate, respectful, empathetic, approachable, personable, and humble
- stress tolerant
- ability to be exposed to high stress, emotional situations
- transparent, authentic, positive, values-driven, and an excellent listener
- passionate about supporting people
- excellent verbal and written communication skills
- creative, curious, and solutions-minded
- must have high level of interpersonal skills to handle dynamic customer situations
- demonstrated poise, tact, and professionalism
- proficient in Microsoft Office, primarily Outlook, Word, and Excel
- proficient with point-of-sale technology platforms with a strength in data entry accuracy
- detail oriented and committed to accuracy
- ability to manage multiple service requests, respond effectively and deliver on time
- ability to pass a background check and drug screen
Job Duties
- supporting patients, families, and staff by providing comfort, empathy, and resources to enhance the overall ED experience
- rounding on patients throughout the ED while waiting to be seen, already being triaged, and/or waiting to be admitted to the hospital
- facilitating communication between caregivers and ED guests when appropriate
- continually providing patients and guests with updated information regarding their current status with the ED from registration to discharge or hospital admission
- providing non-clinical services including care and comfort touches such as offering warm blankets and pillows
- providing advocacy by tapping into existing resources including phone charger access, social work team members, chaplain access
- accurately capturing service activity within BEST’s service management platform
- living out BEST’s core values at work: being trustworthy, compassionate, resourceful, focusing on results and creating value
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All