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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $30.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Employee assistance program
performance bonuses
Job Description
El Pollo Loco is a leading restaurant chain specializing in delicious flame-grilled chicken, operated across many locations with a focus on quality food and excellent customer service. Known for its fresh ingredients and vibrant, family-friendly dining atmosphere, El Pollo Loco combines a casual dining experience with fast, efficient service. The company values teamwork, customer satisfaction, and community involvement, making it a respected name in the casual dining industry. As an established business, El Pollo Loco offers employment opportunities that range from entry-level crew positions up to management roles, catering to individuals who are passionate about hospitality and restaurant operations.
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Job Requirements
- Be at least 18 years old
- Must possess a high school degree or equivalent
- Be able to speak, read and write English
- Must have use of personal car
- valid driver's license
- Meet state, county, or municipal regulation pertaining to health and food handling
- Must possess basic computer and math skills, including understanding of units of measurement
- Must possess at least one year experience in the hospitality industry, or proven performance for three months as an El Pollo Loco Shift Leader
Job Qualifications
- High school diploma or equivalent
- Strong leadership and interpersonal skills
- Proven ability to manage restaurant operations and meet sales targets
- Excellent communication and problem-solving abilities
- Experience in training and developing employees
- Knowledge of health, safety, and sanitation regulations
- Basic computer and math skills
- Ability to work flexible hours including evenings and weekends
Job Duties
- Ensures restaurant operations comply with El Pollo Loco procedures and standards during assigned shift
- Ensures all menu items are prepared, portioned, and presented correctly in a clean, safe, and sanitary manner according to all established procedures and standards
- Ensures QSC standards and cost controls are followed, through effective shift management
- Ensures the restaurant is in full compliance with appropriate local, state, and federal regulations governing health, sanitation, work hours, age restrictions, and safety, during his/her shift
- Implements new products, programs and procedures according to company expectations, at the direction of the General Manager
- Trains and develops employees
- Oversees and implements development plans set forth by the General Manager
- Opens and closes the restaurant according to El Pollo Loco procedures and standards
- Responds to customer complaints and provides guidance to employees to ensure exceptional guest service
- Informs General Manager or District Manager of significant guest complaints
- At the direction of the General Manager, places and receives orders with vendors and manages delivery exceptions
- Makes recruitment and selection recommendations to the General Manager for the hiring of crewmembers
- Performs administrative tasks as assigned by the General Manager, such as posting invoices, conducting inventory, opening and closing administration, logging repairs and maintenance
- May assist in writing crewmember schedules
- Supervises crewmembers to follow all safety & security programs and procedures during assigned shift, to ensure the safety of restaurant employees and guests
- Conducts employee meetings as assigned
- Reports employee issues to the General Manager, District Manager, or Human Resources Manager, as appropriate
- At the direction of the General Manager, takes corrective disciplinary action up to dismissing an employee from a shift and recommending termination
- Participates in personnel administration such as maintaining records as well as documentations, and following timekeeping procedures, as directed by the General Manager
- Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect
- Effectively implements WKS-El Pollo Loco's commitment to Equal Employment Opportunity without regard for age, race, religion, national origin, veteran status or disability and ensures a harassment free work environment for all employees and guests of the restaurant during their shift
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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